Business ProfileforBrent Brown Toyota

I purchased a 4Runner. We were going to do a wire transfer for the down payment but the banks were closed so we wrote a check for $26,000. The wire transfer got sent anyway for $23,500. We immediately attempted to fix the situation. I called, said we needed to talk to **** in finance, expressed to the receptionist the situation, we got sent to ***** voicemail multiple times. I didnt hear back. We were finally able to get ahold of **** the next day after multiple calls and demands that we speak to him now. He was very evasive when speaking to me and said he knew nothing. He also let me know that he switched my loan from AFCU to Toyota finance. We already signed all the paperwork, deal was done. Not once did he ask permission to do this. **** said he would see what he could do about the duplicate payment. We didnt hear back. We called the dealership, the receptionist knew who I was and hung up on me 3 separate times. I had a friend call back for me, she said we needed a response back on the issue within 15 minutes or we were sending our attorney and the authorities over there. We still didnt hear back. I finally received an email from ****. He said he would cut a check and who could he make it out to. There was a clear understanding the check would be ready to pick up from the dealership at 5:00pm. My dad co-signed so he went to pick up the check because it was clear they didnt want to assist me. He went, the receptionist and ****, said they knew nothing about a check needing to be picked up. My dad left and he called a woman from the main Toyota office. She fixed the situation almost immediately. Got our $26,000 back the following Monday. We also discovered that two weeks following the deal that they were STILL running my credit. This is also something they claim no responsibility for. We STILL have no answer as to why we have a loan through Toyota Finance and not AFCU. We still havent been able to verify the interest rate on this loan through Toyota.