ComplaintsforBlip

• Initial Complaint

  01/06/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Blip's platform is a black box of guesswork. They do not own the billboards, so your artwork has to go through multiple levels of approval (at different organizations). You likely will not get clear feedback on why your ad was rejected; possibly the sign owner just didn't like it and chose "Other" as the rejection reason.You cannot contact the sign owner in any way. You cannot put an explanation or note with your ad. All you can do (and all support will suggest when you ask), is to try changing your artwork and hope they like it this time, or try a different sign location (hopefully a different owner). There is no communication or transparency.It's also possible that this is a scheme to generate revenue for Blip by upselling their design services. "Oh no, your artwork was rejected. Wanna pay us to make artwork that we'll approve?"

  Business response

  01/13/2022

  Hi, ****.
  
  
  I hate that you are growing frustrated with Blip, but I can assure you 100% that nothing "funny" is happening, and that your ad is making it through our Tier 1 (Blip Internal) Moderation and is being rejected at the Tier 2 (sign owner level) Moderation as their preferences won't allow Cannabis, Marijuana, etc. advertisements on their boards. 
  
  
  Based on your comments, you have direct contact with Skyway Billboards (a sign owner we are not associated with), and ******************* most recently, and you say that each of these sign owners has said that your ad is "OK." 
  
  
  While I can't speak for Skyway, I can tell you that your "Capture .net JPG" creative ran on a ****** Board (NV-21023) from 12/21 - 1/7 (meaning it was approved by us and the sign owner), but has since been rejected by the sign owner due to "Landlord Restrictions." 
  
  
  My team is happy to continue to work with you to help find boards and locations that will run your ad. However, we completely understand if you feel you can no longer work with Blip and choose to work directly with ****** or other sign owners. 
  
  
  Happy to discuss this further on a phone call if you'd like. My calendar is updated as this link (https://meetings.hubspot.com/andy-rocker/andy-rocker-one-on-one), so please feel free to find a time that works with your schedule for us to speak. 

  
  Best,

  Andy Rocker

  Director, Customer Success @ **********************

  Customer response

  01/13/2022

   
  Complaint: 16436219
  
  I am rejecting this response because: it looks like it was directed to a different customer.
  
  Sincerely,
  
  *************************

  Business response

  01/14/2022

  Hey, ******! Not sure what happened on the previous response, but I am copying my email to you from yesterday after our phone call. I am glad we were able to come to a resolution on this. 

  --

   Hi, ******.

   Thank you for taking the time to meet with ******* and me today. As I stated on the call, I hate that you felt that you had to go down the route of using the BBB to get resolution on this matter, however I am glad that we were able to meet and discuss the issues with getting your ad approved.
  
  
  As we discussed, it is 100% at the sign owner's discretion on whether to approve and ad or not. We have little to no control over their decision making other than to provide our advertiser partners with the support and recommendations needed to update and edit their designs to hopefully get approval on consecutive rounds of moderation. 
  
  
  I believe this is where we failed you, and so I would like to do what I can to make it right which is why I am going to employ the services of our Creative Director to help you get a new design created. 
  
  
  When you get a moment, can you please send me three key objectives / actions you'd like your potential customers or viewers to take when they have seen your ad on a billboard?
  
  
  From there, I will relay the information to our Creative Director and we will proceed with getting a design created and attached to a campaign on your account targeting a sign in *******.
  
  
  Thank you for being agreeable to this resolution. I look forward to hearing back from you on this.
  
  
  Best,

  Andy Rocker

   

  Customer response

  01/14/2022

   
  Better Business Bureau:
  
  A representative from the company reached out to me and we've discussed resolution. I am satisfied with the response. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩