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Complaint Details
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Initial Complaint
07/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had a salesperson from Saela (formerly Edge) come to our door late in the day. Rang the doorbell and knocked on the glass. My wife answered the door and spoke to the salesperson. After the initial sales pitch, my wife let the salesperson know that she was not interested. He refused to accept her response and persisted to push his product and service. Finished with the salesperson, she started stepping inside the door to close the door on him when he noticed me in the background. He waived me to the door and tried to sale me on his product and services. I told him I wasn't interested spending my hard-earned retirement savings on spraying for insects outside my home. I don't have an insect or pest problem and told him I wasn't interested. This guy wouldn't stop. He was pushy and very rude. It stopped when I stepped back inside my home and slammed the door in his face. Edge/Saela have been coming to my door for years. I'm not interested, and this interaction was the worst.
Business response
07/12/2024
Thank you for bringing this matter to our attention. We sincerely apologize for the negative experience you and your wife had with our salesperson. We strive to provide respectful and professional service, and it is clear that we fell short of those expectations during this interaction.
We take your feedback seriously and will address this matter with the salesperson involved to ensure that such behavior does not occur again. Our goal is to respect the privacy and preferences of our potential customers, and we are sorry that this was not your experience.
Again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to us at ************.
Customer response
07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Two weeks ago I had one of Saela door to door salesman ring my doorbell IGNORING THE LARGE NO SOLICITING SIGN that is three inches from the doorbell. I work nights and sleep during the day so this woke me up. I went to the door to find out who the incompetent party was. I listened to his sales pitch long enough to determine he was from Saela Pest Control. I contacted their business number to speak with a manager about educating their employees on respecting the NO SOLICITING signs and their operator refused to send me to a manager and claimed she would have to create a ticket and have it escalated. Code for we are going to ignore you, which is what happened. No communication from the business as of today. I expect a phone call. People have no soliciting signs for very specific reasons, elderly that can't get to the door, sleeping babies, people who work nights, people that have sick family members living with them, etc.Business response
07/05/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. It is not our intent to knock when a no soliciting sign in present and will make sure to handle this appropriately and not solicit when a sign is up. We have reached out to the phone number provided to apologize and discuss over the phone but have not been able to connect. Is there a better number that we can call to discuss your concern? If you have any further concerns, you may contact the office at ************.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Three calls for service. Rude and insulting employees. Still have the same pest problem. Finally went to ********** and bought my own spray. Problem solved.Was a customer for more than 11 years. Quarterly service. The level of service decreased. The cost to get the same quality of service was an upsell. Never asked to sign a new contract and yet service changed from the legal contract. No hang tags on doors and yet claiming the service was completed. Since Edge became Saela the level and quality of service has diminished. We will be talking to all of our neighbors about our experience and encouraging them to switch companies as well. We have communicated our experience on our community social media page. No representative should ever come to our home again and if they do we will call the Douglas ************************** for illegal solicitation in a gated community and trespassing on private property. Dont appreciate being scammed. Good riddance.Business response
07/05/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We understand the importance of clear communication and reliable service, and we regret that we fell short in meeting your expectations. We will continue to work on improving our services. We have reached out to discuss your concerns in further detail by phone but have been unable to connect. Please let us know how we can continue to assist at ************.Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
A salesman of this company offered a 1 time service of pest control, what the salesman did not mention is that I would be locked in to a contract. I have called multiple times in attempt to cancel this service. I was advised there is an early cancellation fee and that I would need to be transferred to an account manager.After speaking with the account manager, I was advised because I've signed the documents and I am held responsible for any remaining fee's/early termination fees. At this point, I signed a contract that I was not aware of under false advertisement. I am looking to close this account entirely, remove any remaining fees, termination fees, etc.Business response
07/01/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer response
07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Representative came to my house selling pest control. Said if I tried the service and was not satisfied I could cancel at any time. The company is now insisting I am obligated for one year.Business response
06/25/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Your account has been cancelled and we are sorry about any confusion that occurred at the time of sale. We will continue to work on improving our services and communication. If you have any further concerns, you may contact the office at ************.
Customer response
06/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Have a no soliciting sign posted. Sales person ignored the sign. Rang door bell 3 times and knocked once. We asked them to leave and they wouldn't. Very pushy and wouldn't leave our front porch.Business response
06/14/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.Initial Complaint
06/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Very aggressive salesperson came to my door at 9PM attempting to sign us up for pest control. Not carrying ID or business license.Business response
06/14/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at **************.Customer response
06/17/2024
Complaint: 21820416
I am rejecting this response because: I asked you not to contact me again, not send a canned response and offer pest control. The only pests I have are Saela salespeople, whom I've seen on my street 3 times since this incident. An appropriate response would be "we will not contact you again." Thanks!
Sincerely,
*********************Initial Complaint
06/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Came to my door three times, rang door **** twice each time! There is a no soliciting sign and still kept coming backBusiness response
06/12/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately and not solicit when a sign is up. If you have any further concerns, you may contact the office at ************.Initial Complaint
06/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A gentleman came to our door asking if we were in need of pest control. We thought it would be a good idea until the company stated they wanted our credit card number for billing. Something just did not seem right. The next day they showed up at our home to spray for pest at that time **** explained to the workers that we were not interested in doing business with the company and they said that they would remove us. No spraying was done on that date. On week later a very nice young man came to our home and no one was home. When **** got home just a few minutes later he let the young man know that we decided to not do business with the company. He said he had already sprayed the outside of the house but had not come inside. He too stated he would mark the records that we did not want to do business with company. I have received 5 to 6 calls from company for payment. I have told them I would be willing to pay for the half of the service (spraying outside) even though we did not authorize it. The people on the phone keep saying we need to pay them $99.00 plus they have no record of us cancelling service. They said I would need to speak to a manager which on the calls I have asked to speak to manager but every time all managers are busy and I will need to call back. This has been going on for 6 weeks now. They keep asking for my credit card number, which to me is a large red flag.Business response
06/10/2024
Thank you for the opportunity to review and improve our customer **********************. We have spoken directly to the customer and resolved this matter.Customer response
06/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We had one of their sales people ring our doorbell at 8:20 pm. Federal regulations prohibit any form of solicitation after 8pm local timeBusiness response
06/03/2024
We sincerely apologize for the frustration and inconvenience you've experienced with our company. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We will make sure to handle this appropriately. If there is anything we can do in the future to keep your home pest-free, please give our office a call at ###-###-####.Customer response
06/03/2024
Complaint: ********
I am rejecting this response because: I am seeking assurance that their sales people will never visit my address again in the future.
Sincerely,
***** ******Business response
06/10/2024
Once again, I want to apologize for this issue. We have talked with our team, and we will not visit your address in the future. Thank you for bringing this to our attention so we can continue to improve our policies. If you have any further concerns, you may contact the office at ###-###-####.Customer response
06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******
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Customer Complaints Summary
181 total complaints in the last 3 years.
68 complaints closed in the last 12 months.