39 Customer Reviews
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Review from Michelle L
1 star09/11/2024
We ordered brown shoes. What we got were ugly black and brown shoes. I have sent multiple emails about a refund. When I call the customer support # it tells me to go back to the website. I have asked to speak to a live person. They just keep telling me it will cost a lot to return and I should take a $15 credit. Credit for what? Total scam!Review from Sean R
1 star03/04/2024
Dont be fooled by the nice ads, this shoe is poorly made, it will not last, and the company doesnt stand behind their product. I travel for work and it took a bit to finally wear these shoes. After one week of office wear environment, the soles split from the shoe - both shoes. I was bummed because they are comfortable and look good. Turns out they are just cheaply made. I reached out to Gatsby product support and they told me I dont meet their policy for any support, refund, or compensation. Instead, Im stuck with fake shoes I cannot wear and I over paid for. Its a window dressing shoe designed to look good in a social media advertisement and then fail right away. Spend your money elsewhere.Review from Chuck P
1 star02/08/2024
Do NOT Buy Ordered shoes 10/31/23...arrived right around Thanksgiving.....did not wear until mid December due to holidays, travel and fact that I'm retired don't wear dress shoes every. day! After 3rd wearing just before Christmas, the right heel totally separated from the sole. On January 2, **** I called phone and the refer you to email customer support...which I did! ***** responded telling me 30 days was up (true, but maybe by few days and certainly not AFTER 30 days of wear time)! *** asked for photos which I sent, then offered to replace then rescinded. I disputed with AMEX but they relied on Gatsby's 30 day policy. I have since given up using AMEX, but under NO circumstance should anyone buy Gatsby products!!Review from Myra B
1 star02/01/2024
Ordered shoes and paid for two pairs of shoes. Never received them. Its been over 2 months.Review from Sandra O
1 star01/22/2024
This company is a nightmare! Placed an order 12/21/23 and got an email confirmation - the size of the shoe ordered was wrong. Contacted them by email (no phone contact) to change size. Was told it was too late that the order was FAST TRACKED. Did not receive my order till 01/19/2024 (29 days later). I feel this company does not personally care about your contacting them as most of my email issues were not handled sufficiently - but a computer generated response was given every time by a different supposed customer service rep. **** returning Items I had to pay a most exorbitant price to return due to it going to **. BEWARE of doing business with them!!Review from Kara V
1 star01/10/2024
This place is a joke! I ordered a pair of shoes for my spouse on December 15 received an email it shipped Dec 20 and they have yet to arrive. I emailed customer service inquiring about my package and was told to continue tracking them, their tracking system does not work on a phone and I have to use it on my PC. What nonsense! I have asked for a refund but from what I am reading they will not refund my money because "They have already shipped." They have not left a place in ******** since I received my shipping notification. Don't trust them. I wish I had looked further into the reviews before I spent money on a product I have yet to receive.Review from Rob W
1 star01/04/2024
Wish I could leave less than one star! Bought the Gatsby ****** shoes, wore them twice (once for an hour to church and once to work) and the sole literally came off when taking them off at the end of the day. CHEAP CHEAP CHEAPLY made shoe, poor quality materials. NOT worth the money!Review from Sean G
1 star12/23/2023
Ordered shoes on 11/28/23. They never arrived. Multiple emails and phone calls but only randomly did an email get answered by ****** Phone calls, forget about it. One pair said delivered to another city / state on front porch, another pair have said in Jamaica ** for almost a month. They will not honor purchase, refund or fake shipping insurance that I paid for. TOTAL SCAM. Stay away from this business.Review from Teresa D
1 star12/15/2023
AVOID this company! Ordered shoes 10/31/23 and they were low quality. Returned per their instructions out of my pocket on 11/22/23 and they received by them on 11/27/23. When I asked for when I'd receive my refund - "Thank you for reaching out to us. For returns, please allow 1-2 weeks for the processing and inspection of your shoes in our warehouse. Our fulfillment team will email you once your return is ready for refund/replacement." Asked again for refund on 12/12 and now the response is "Thank you for your email. In regard to your return, we are still waiting for the warehouse to send us the list for newly inspected returns, it may take another 2-3 weeks for them to inspect, once the warehouse sends us the list, we either refund or process an exchange depending on customer's request.For other questions or concerns, please don't hesitate to contact us!Sincerely,******************* **************** Representative *************************"I've disputed with my credit card company. I would give them a ZERO star rating if that was an option. I'm forced to give them a one.Review from Kimberly S
1 star11/20/2023
DO NOT BUY! Not leather. Garbage. These shoes are so cheap that anyone should be embarrassed to wear them. The return instructions are so long that they want to confuse you or force you to give up. I returned my item and see per tracking that it has been received at the address in the instructions. I am not even going to wait for a refund. I am disputing with my credit card company immediately.
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