![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBrad's Abbey Carpet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2021 we hired Brad's Abbey Carpet to replace the flooring in our home. After measuring the rooms, the owner, Brad F*******, provided us with an estimate. We accepted the estimate with the understanding that the amount might change based on the actual start date for the project. We also had a general contractor doing other renovations in the home so the floor installation had to be coordinated with that work. When we were ready for the installation Brad provided us with a revised estimate indicating the cost of materials had increased, which we accepted. We were informed by our other contractor, not Brad, that the floor installer ran out of wood during the installation and there would be a delay. Once again, we were informed by the other contractor that the work was finished. At no point did Brad advise us of the delay or that there would be an additional cost to finish the job. Nor did Brad inform us when the job was complete. The updated estimates we received on 7/1/21 were $16395.70 for the wood floor and related installation, and $7425.72 for the lvt and related installation. The total was $23821.42 and we paid $11713.00 as a downpayment so we were expecting a bill $12108.42, the remainder. Instead Brad's charged our credit card for $13436.02. When we called Brad F******* to ask about the additional cost he said it was for the additional wood to finish the job. We asked why he needed the additional wood since nothing in the scope of work had changed and he did not give us an answer. He kept repeating that if he didn't order more wood he wouldn't have been able to finish the job. When we told him we were upset about the additional charge of $1327.60 he said he would file a lien on our property if we contested the charge with our credit card company. I sent him a follow up email to let him know how disappointed we were in how the lack of communication and how he handled this, despite the fact that he was referred to us by my parents, but he has not replied.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2760 Rasmussen Rd Ste D1
Park City, UT 84098-5639
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.