Business ProfileforMoose Management Vacation Rentals Park City

We stayed at a rental that is owned by Moose Management. Below are the details: Reservation Number: ****** Property: Retreat at Jordanelle 1052 Check in/out: July 2-5 We stayed at this rental during the 4th of July weekend. We had our entire extended family together for a few days. It is a trip that we had been planning for a while. I was the first to arrive. When I got in the house, it smelt like this nasty musky smell as if something had been rotting/molding in the house. I followed the smell upstairs and when I got there, the thermostat had the temperature at 95+ degrees in the house. I tried playing with the thermostat for a while (probably about an hour) to get the AC going and had no luck. I messaged Moose Management to have them come and fix it. They notified that they would send someone the following day (we checked in on July 2nd and they said they would send someone on the 3rd). This was a 3 story townhome. All of the beds but one were on the top level where it was over 90 degrees. When I asked them what we were supposed to do that night (90+ degrees just is not sweepable), they told us that we are welcome to drive an hour into town to get fans for ourselves. They didn't offer to bring us any. They also told us to leave the windows open and it would cool down eventually. I took pictures of the thermostat at 1am, 2am, and 3am and it was still well over 90 degrees. Their technician tried a few different things thinking it would work and none of it worked. He said he needed a part that wouldn't be available until July 5th. He also let us know that the AC unit had been out for a while (from what he could tell), so it should have been something that was noticed by management before we arrived and fixed. Moose Management has remote access to the AC unit to see what the temperature is at. When I reached out to them for a refund, they denied our request because "they tried all they could" to fix it and because "outside temperatures were cold".