5 Customer Reviews
Review from Marym T
1 star01/13/2024
ve never signed up for recurringIve never signed up for recurring purchase, never subscribed, they charged my card without my consent for recurring purchase. After I ask to cancel the transaction the same day, offered me 50% credit and keep the pills which I didnt agree then said I have to wait to receive the package then return it to get my refund. After a week with the tracking number they provided my package has not been moved at all.Do not recommend this company. They charge your card without any notification or consent and they subscribe you fraudulently to send you more products.Date of experience: January 07, ****Review from Leah C
1 star11/21/2023
Their website claims to offer a 180 day guarantee from the date of purchase but they do not respond to emails or any other means of contact to initiate the return, even through social media or otherwise. The emails come back as being rejected by the receiving server and social media messages are read and not replied to. I'm trying to return two bottles of Gaba supplements (one open one sealed) to which I had adverse reactions: nausea, dizziness, headaches, and a sensation like my whole body was vibrating. I've never gotten sick from a supplement before this. Still waiting for some communication so I can initiate the return process. Until then, my recommendation is to steer clear of this company.Review from Heather L
1 star11/13/2022
I decided to reorder shampoo directly from the company rather than through Amazon. Big mistake. Product stated as delivered on customer website link never arrived. *** states I must file claim through the sender. I have written two emails with no reply and have attempted to contact several times via phone which has not been answered during regular business hours.Review from Terri M
1 star09/20/2022
Took me two months to get a $30 refund on a product that was causing rashes on both me and my husband. They did not include the tax in the refund. Called many times and kept getting a check is in the mail type of answers. Some of their customer service reps were rude about me asking for my money back.Review from Peggy B.
1 star12/07/2021
BEWARE BUYERS!!!! FOR EVERYONES INFO, THERE IS A BOX YOU CLICK FOR 1 MONTH ONLY AND THEN ANOTHER BOX YOU CAN CLICK FOR RECURRING SHIPMENTS. I CLICKED THE 1 MONTH ONLY AND ALL THE SUDDEN, I GET A NOTICE FROM THE CREDIT CARD *** THAT NUTRAFOL HELPED THEMSELVES TO CHARGE ME EVER MONTH FROM NOW ON!!!! NO,YOU CANNOT USE THE NO. TO CALL THEM, IT DOES NOT WORK--1ST TIME I HELD ON 20 MiNS. THEN A RECORDER SAID "WE DONT HAVE TIME TO ANSWER THE ****** 2ND TIME I CALLED"SORRY WE ARE IN A COMPANY MEETING". 3RD TIME I CALLED MYSTERIOUSLY I WAS HUNG UP ON!!! THEN I FILLED OUT THEIR WEB FORM TO HAVE SOMEONE CALL ME---NO ONE EVER CALLED. THEN THE RECORDER SAYS TO SIGN IN TO CHANGE OR CANCEL--ITS QUITE FUNNY--THERE IS NO WHERE ON THEIR WEBSITE TO SIGN INTO YOUR ACCT. TO CHECK, CANCEL A MONTH, OR CANCEL THE ENTIRE ACCT--- SO IN ACTUALITY THEY HELPED THEMSELVES TO MY CREDIT CARD AND IM SURE THEY WILL DO THE SAME NEXT MONTH!! BEWARE!!! I WILL BE DOING A BBB--I
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