ComplaintsforEnium Capital Group, LLC

• Initial Complaint

  06/30/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I need the solars fixed. They havent worked for 3 yrs. Im barely complaining cuz I been through 3 deaths and a trama. I have power of attorney of my mom. She has demencia and is 87. She was tricked on getting them. Send someone to fix them right away or stop charging us and take them off or Im suing everyone and I want money deducted from bill

  

  Business response

  07/01/2024

  We have reached out to **** and *********************** after we received this complaint. The email is below and outlines our position. There is no further action we can take at this time. If there are other developments, we will inform the borrower and the BBB.

  7/1/2024 11:44am Email 
  Hi *****, 
   
  We have reviewed your complaint and would like to know if you have already reached out to your solar company or installer regarding your concerns. 
   
  Please note that Enium Capital Group is not your solar provider nor your lender, therefore, we do not have control over their responsiveness and actions. We recommend contacting your solar company directly, as they can offer the most immediate assistance. According to your contract, your solar provider is Empower Solar. Here is their contact information: 
   
  Email Address: *******************; ******************* 
   
  Contact Number: *****************-306-6953 
   
  Please allow them a few days to respond. If you do not hear back from them, feel free to reach out to us again, and we will do our best to assist you further. Thank you for your understanding. 
   
  Kind regards, 
  
  Enium Support Team 

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The solar panels were installed on my garage. They are not working. I am paying off a loan for a job that was not finished.

  

  Business response

  07/05/2024

  To whom it may concern;

  
  Thank you for bringing your concerns to our attention.  We understand the issues highlighted and are committed to resolving them promptly. 
  

  ********************* has been added to the reassignment sheet with 360 Electric. Once 360 Electric has finalized the reassignment, they will reach out to the borrower and schedule a time they can come inspect the system and assess the next steps.  They will be able to finish the project and make sure the system is fully operational.   
  

  Although we are not the primary solar company, we remain dedicated to helping get the system completed and fully operational. In the meantime, if you have any further questions or need additional assistance, please do not hesitate to reach out to us. We are here to support you and will do our best to help facilitate the process. 
  

  Thank you for your understanding and patience.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed up for solar energy through US Renewables in February 2023. US Renewables then sold the contract to Eleanor Electric (USR misrepresented that they would be doing the whole project themselves, but that's a separate complaint). Eleanor Electric partially installed the panels in May of 2023, and left the remaining pieces of equipment to be installed with us. We've been trying to get someone to finish the installation every since without any luck. The financing went through Meriwest with Enium managing the loan. On May 13, 2024, we contacted Meriwest and learned that they never actually financed the loan, so we didn't owe them any money. We then reached out to Enium to try to find out the status there, and received what appeared to be an automated email back saying we would be contacted within 7 business days. We never heard back from that request for contact, but then received an email thanking us for setting up our automated payments on May 30th. We immediate called the number listed in the email (###-###-####), and spoke with a rep there. She told us there was nothing she could do to help us understand the situation, and that we needed to email the company through the website. We explained that we already tried that an no one got back to us. She said she made some notes on out account but again said we needed to go through the website. She gave us a very specific link to go to follow-up, but it didn't work. It's now June 25th and we have no more clarity on the issue than we did when we first initiated contact. The only difference is that we are now being charged for the system that was never fully installed (and likely never will be). We just want this system gone so we can move forward with another solar company, but we're stuck in an infinite loop.

  

  Business response

  07/05/2024

  As an update to this matter, we have reached out to the borrower, *********** ***** with the following email on June 26, 2024:

  Hello *********** and *********, 

  We acknowledge your concerns regarding your solar system. As your chosen installer is no longer able to address these concerns satisfactorily, we are stepping in to help and are currently seeking a new contractor to see your project to completion. Updates will be provided to you as we receive them.  Please keep in mind that Enium is neither your solar installer nor your lender, but we are here to help get your project completed. Because this is the case, please understand that we may not be able to fulfil all of the promises your initial solar installer made you, but we are committed to your satisfaction and providing you with an excellent experience going forward. 

  Respectfully, 
  Kind regards, 
  Enium Support Team 

  The loan is currently in DEFER status and no payments are made or expected during this time. The payments will not begin until the system is fully installed and working. When we have more information, we will update the borrower and the BBB.

  Thank you,
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I sold my house and the title company sent a payoff amount for $53,261.78 and the check was cashed on June 18th by Enium. Enium is calling me everyday wanting the money and saying the check has not posted to my account but maybe they gave me the wrong address. Now I owe 53,264.20 which is only $2.42 but they need to write that off. It's not my problem they gave me the wrong address and have taken weeks to post the check. This company has been an absolute pain to deal with. I'm trying to pay them off and be done and now they have lost this check. I was on hold for over 30 minutes waiting for a supervisor. I'm fed up!!!!! I need help dealing with them. They need to find the funds that they lost, post it to my account, write off the extra interest, show my account as paid in full, and apologize. This is not the only issue I have had but I don’t have time to write about the other 50 issues they have caused. I just want to be done.

  

  Business response

  07/05/2024

  Thank you for your patience in this matter. We have obtained a copy of the cashed check from First American Title Company. It appears to have been deposited by Launch Servicing on June 17, 2024. I have given Launch a copy of the check so they can investigate the deposit and find out where it was deposited and why it was not credited to *******'s account. The investigation is ongoing. The minute I find out any news I will let ******* know and inform the Title Company. I will also update the BBB on this site. Launch Servicing is the 3rd Party loan servicer for the funding companies, in this case Spokane Teacher's Credit Union. The Title Company is unable to locate the address they sent the check to. The reason this is important is because Launch has an address for payments located in Dallas, Texas, and correspondence address is located in Sioux Falls, South Dakota.

  We are actively working to getting this taken care of for ******* and finding out what happened with Launch and the check. Thank you for your patience at this time.

• Initial Complaint

  06/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  the company provided a loan for a solar install, at the time of sign up I said I wanted paper billing. after install I didn't receive a bill tell I talked to one of their employees that I was suppose to get paper billing I got my first one in Dec and received them tell march, then none after that. now i have a letter from a collections agency for Enium capital.

  

  Business response

  06/24/2024

  Thank you for bringing this to our attention. I have forwarded the request onto Launch Servicing and they will be reaching out to you soon to set you up with paper billing. I also requested they work with you on any late fees.  Unfortunately when you requested the loan payments be by mail (paper) with the solar dealer, they are unable to arrange that request. They should have reached out to the lender and let them know. 

  Thank you for your patience and understanding. If you have any questions or additional needs, please feel free to reach out. 

  Customer response

  06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have had a project in the works for almost 2 years now and it hasn't been completed. Can not contact lead and lead hasn't contacted me since December of last year.Project is installation of solar panels. Before the loss of contact they kept delaying the process over and over. Have already sent in a complaint form approximately 2-3 months ago and nothing has been done.

  

  Business response

  06/21/2024

  To whom it may concern;

  Thank you for bringing your concerns to our attention.  We understand the issues highlighted and are committed to resolving them promptly.  We have been working with ************** since we first heard his system was not finished in 2023. In May of 2023, we reached out to the solar company for a status update on his system to which the solar company stated they would reach out to the customer and provide an update. ************** was working with Revolution for reimbursement on his loan payments he had made prior to the system operating.

  Lengths of time would pass before we were told it still was not operating and he was making payments. As the matter was ongoing, and issues were not resolved, we had his case and system completion reassigned to another contractor this April. Once a contractor was finalized (this took time), we informed ******* of the update right away.

  The following email was sent June 14, 2024:

  Hello *******,
  We have identified a contractor in your area who will be assisting you in the completion of your solar project.
  BL Electric will be in contact with you to coordinate the next steps in getting your solar system fully operational.
  If you have any questions regarding the installation or equipment, BL Electric will be able to address those for you.
  Sincerely,
  Enium ****************************** will assist in completing the solar system until it is fully operational.  **************, please let us know if they contact you or not so we can provide assistance. 

  In the meantime, if you have any further questions or need additional assistance, please do not hesitate to reach out to us. We are here to support you and will do our best to help facilitate the process. We are fully committed to finding a solution for **************.

  Thank you for your understanding and patience. 

  Customer response

  06/21/2024

   
  Complaint: 21879635
  
  I am rejecting this response because: It has been 2 years for the contractor to finish said project. I need some kind of reimbursement at least for said issues due to the fact that the solar panels would of had help with energy bills. Due to them not being installed in a timely manner I've missed out on that savings. I honestly don't want anything to do with either company and would rather split wholesale from both in this process.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In may 2023 I talked to resolutionary solar who sold me system totaling $49,000 has just finally been cut up and made operational and its been a full year now theyre saying that my payments will be $300 a month instead of the 200 that we were told to stand revolutionary solar is out of business. They were the ones that help me get the financing and I was supposed to carry the warranty for my solar system. but they were not truthful and everything. They said they were going to put so many panels on our garage so many panels on our house. Well, they all got put on the garage after they said it wasnt strong enough to hold them. there are many problems that I am having with this company.

  

  Business response

  06/17/2024

  Dear *****,
  

  Thank you for your email. We appreciate your patience and apologize for any inconvenience youve experienced.
  

  Reassignment:
  Weve identified a local contractor, BL Electric, who will assist you in completing your solar project. They will be in touch to coordinate the next steps.
  If you have any questions about installation or equipment, BL Electric will address them.
  

  Solar Panels and Design:
  The original design plans specified all 14 solar panels on the garage, not split between buildings.
  The borrower signed off on satisfactory completion based on the plans.
  

  Loan Payment:
  Payment amounts are clearly listed on the Promissory Note with Genisys Credit Union.
  The lower amount she mentioned is if state rebates and federal tax credits are applied to the loan balance.
  In April we advised her to consult her tax advisor for the federal tax credit.
  

  Solar Warranty:
  The installer didnt enroll them in the Solar Insure program.
  The cost of Solar Insure will be deducted from her total loan amount.
  

  Although we are not your primary solar company, we remain committed to resolving your concerns. Please feel free to reach out if you need further assistance.
  Best regards,

  Enium Support Team

  ***********************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  May 29, 2024 We purchased solar panels from Kin Home. They went thru Enium. We were approved. The next day we decided not to go thru with the purchase. Things didnt seem right. We are within the three day cancellation period. We reached out to Enium to cancel the loan before we reached out to Kin Home. Enium would not respond. I tried all their phone options but the only person that responded was the payment person. She tried to reach Enium as well and got the same response I did. She asked me what the ************ was on the papers we signed. I told her and she transferred me to that credit union and gave me their number. I called the credit union listed and she said they had no record of the loan. She came back and gave me a email address to use and a phone number (which was the one I had already used). I contacted the thru the email and it came back as undeliverable. I called back and she gave me a different email. I have been unable to contact Enium and all I want is to cancel the loan before the 3 day cancellation is up.***** and ***************************

  

  Business response

  05/30/2024

  Good afternoon ******,

  You most likely have already received the email from *************************** with Enium Capital Group dated today (05/30/2024, 8:50am) wherein she confirmed that the loan was indeed cancelled and your request was successfully processed.  Should you require additional assistance or have further inquiries, please do not hesitate to contact us. We are here to help.

  Thank you,

  ***********************

  Executive Legal Assistant

  Enium Capital Group LLC

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 2022 I agreed to get solar panels. When we sat down to discuss how much my monthly payments were going to be he said it was going to be $190/month. He also said i was going to get back guaranteed ****** on my tax return. That was not true. It all depends on your financial situation so not everyone gets the full credit. So far I have received zero. So this made my payment go up $100 a month. Second part is that due to an issue with Southern California ****** having my wrong service address by one digit they wont approve my application for permission to operate. So since January 2023 to present day i have been producing energy but getting zero credit on my electricity bill. So now Im having to pay my electricity bill plus the solar panels bill putting me in a financial crunch and falling behind. This is also affection my credit score. *** tried to talk to ************************************************** and even the city of ********* to resolve the address issue and no one can help me. Enium should have done their dull diligence to make sure there wasnt going to be any issues with Southern California ******. They said everything was handled on their end they just needed a bill which i provided several times. Im paying for a solar panel loan that is not giving me what they promised it was going to give me. A lower electricity bill.

  

  Business response

  05/07/2024

  Enium has been working with the borrower, *************************** since January 29, 2024 as well as her dealer. It appears that the application with the power company SCE was rejected because SCE had her address wrong by one digit. We had the correct address. ******** was trying to work with the city of ********* but also got the runaround. The dealer was trying to help but the borrower would not respond to their attempts. They requested a current utility bill and did not receive it until Feb. 6, 2024.  They worked on getting this cleared up with the power company.

  On February 6, 2024, the dealer informed us that the issue with the address could only be cleared up by the homeowner. The system cannot be issued the *** "Permission to Operate" from SCE until the address is cleared.
  

  February 27, 2024, we emailed ******** and explained it all again and supplied ******** with the ************* number with SEC.

  April 19, 2024, BBB Complaint was opened. 

  April 19, 2024, our team emailed the dealer, requesting that they do the following:
  * Could you please reach out to the customer to confirm with them that we are not a solar installation company; that we can't assist in any project getting ***?
  * With how long this customer has struggled to get the correct address to PG&E, would you and your team help this customer get *** and interconnection?
  * Please provide us with updates as soon as possible,as this is now a BBB complaint.
  
  He attempted to call the customer; the call went to voicemail. He stated that we are not the solar company, yet we are willing to assist the customer with her concerns; requested that she call us back.

  April 19, 2024, we reached out to the dealer and they informed us that Customer called the *** and SCE and the *** just sent her a verification letter but SCE has not gotten back to her. The dealer advised she would reach out to SCE and let them know of the certification letter she got. ***** uploaded verification docs and sent email to SCE.

  We have not been able to reach the customer as of this date to find out if they are operational with the power company, or to even see if she fixed the address change.

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We applied for a loan and purchase order for the installation of solar panels on June 10, 2023. This lending organization dispersed $14,597.26 to the installer on August 29, 2023. We were told by the salesperson who came to our home that we would not be liable for any payment until the installation was completed and that final paperwork would be signed at that time. The installation was expected to be done in September or October. When this did not occur we contacted the salesperson several times who told us we needed to be patient. My husband has electronically contacted the complaints department at **** twice with no response. We were told in February ************************************* the next 3 or 4 weeks. To date we have received no information initiated from the installer nor Enum. We contacted Enum today April 12, 2024 and determined that Enum dispersed the funds to ******** Electronics LLC (**, **,, **) who is not expected to be the installer. They are looking for an alternate installer at this time. We were also told that if we decided to not have the alternate company install the solar panels we would owe an undetermined amount of penalty fees. Needless to say that after all this, we are reticent to continue dealing with this chaotic process. And we are not interested nor willing to pay any fees if we decide to cancel.

  

  Business response

  05/07/2024

  Enium has been working with the borrower since March 12, 2024, regarding the install in mid February. We reached out to the dealer for a resolution. In early April, we started the process of reassigning his account to a new dealer as we have had several issues with his current dealer that did his initial install.

  On April 12, 2024, the borrower called in to our ************************ (CCD) with his wife. The notes read:  ... [they] stated they are stranded customers with a non working solar system. I informed them that *** had sent a follow up email yesterday with reassignment information. He than asked me what if he no longer wanted to move forward, I stated if he wants the cancellation would be an option and whatever cancellation process is in his contract would take place. I emailed him a copy of his loan documents and contract and verified he received them after he reviews the cancellation information on his contract he will call to let us know how he would like to move forward. 

  The BBB complaint was opened on April 12, 2024, the same day we were in contact with the borrower.
  

  Our portal notes read as follows:
  
  April 18, 2024:Customer called back and is still undecisive about cancelling his loan. He needs to talk to someone to be able to know all his options what each option entails. 
  
  April 26, 2024:  Followed up with AM to call the customer about his cancellation. AM called but no response from the customer.
  

  May 3, 2024:  Account Managers are trying to reach the client.Waiting for an update.

  We have tried numerous times to reach the borrower but have been unsuccessful in contacting him.
  
  The loan is currently in "DEFER" status with Launch, our third-party loan servicing company, so the customer is not required to make any payments until the system is fully installed and operational. Once we get the **** Permission to Operate, they can be hooked up to the grid and the payments will resume. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩