Business ProfileforAmerican Land & Leisure, Inc.

My family booked a three-night stay at Beaver Bay Campground in Cougar Washington on February 19th, 2023, staying from 7/3/2023-7/6/2023. We arrived at 5:20pm PST on 7/3. The shack at the entrance was empty. We proceeded to the campground host site, but no one was there. We then went to our booked site and set up camp. A short time later, a host drove by on a golf cart. I talked briefly with the host about how we had just arrived at our site and I asked why the lake was closed. We had a brief discussion and I was standing in our site next to our RV during this interaction. We spent the night, and then ventured out on 7/4 for our planned activities. We returned in the afternoon and I was approached by a host. The host said our reservation was canceled because we didn't arrive on 7/3. I stated that we did, and could show pics from the day before. A second host arrived and told us we had to leave. They also said they don't give refunds. I asked to speak with or get a phone number for a manager. We were told to go see "Jerry" at another campground by a host after she made a phone call, and that Jerry would be waiting for us. We went to the other campground, but they told us Jerry was not there that day. They tried to call him, but he did not answer. They gave us the number, but there is no answer or message opportunity at that number. We tried to find another campground, but everything was booked since it was July 4th. We ended up trying to sleep in a loud rest area that night as we had nowhere else to go, and I had to dangerously drive home the next day on no sleep. This business stole $80 from us, ruined our vacation, and put my family in a dangerous situation. I can't prove I talked to the host, but I have pics of us setting up camp and our reserved site. I also have all supporting reservation documentation and proof of payment.