ComplaintsforBMW Of Pleasant Grove

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I recently spent several thousand dollars for a repair at BMW. When I originally picked up the car last fall, it was very scary to drive on the freeway and was still making the noise that I took it in there originally for. They fixed it and I left. I recently had my car into another shop and they told me that I need to replace a thrust arm bushing, which was just done last fall at BMW. BMW is claiming these are micro cracks and refusing to warranty the part. These are not micro cracks, there is a full blown crack. First image uploaded is going to be the crack on my bushing. The second photo is of a micro crack thus leaving BMW doing bad business practices

• Initial Complaint

  06/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a vehicle from Pleasant Grove BMW in early May. The vehicle was purchased out of state and I paid to have the vehicle shipped to Santa Fe, NM. A few days prior to finalizing the deal, I was notified that the windshield had been cracked during a wash and that they would need to hold off on the shipping due to getting it replaced. I informed the salesperson - Brendan G*********** -that I could not wait beacause I was due to leave the country in a few days time and needed to be here to receive the vehicle. He let me know that they could send a check to cover the amount of the windshield so that I may have it replaced in Santa Fe, which I agreed on. I received the check for $850.00. The cost of the windshield is $2494.00. I have sent several emails to try to resolve this to both Brendan and to the manager Shane R***** with no response. I have also left several messages with no calls returned. There were other issues with the vehicle that I was not notified about prior to purchase. Passenger headlight was out, which luckily i was able to get replaced at Land Rover Santa Fe Under Warranty. Also a huge scratch on the passenger mirror. I would like to be compensated for the full amount of the windshield as I dont find it fair that I should have to pay out of pocket for something that was their fault.

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