ComplaintsforAltaray Solar
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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Solar panels installed in 2018, stopped producing power mid-May 2024. Sold to me by Meraki Solar. Cannot get a hold of either companies since June 2024.Initial Complaint
04/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My solar system has not been in operation for over a year. I have tried calling several different companies around the area to help me out but because they did not install my system they will not work on it. Unfortunately I have also found that my roof is leaking for a while now and the the issue has created black spots that have come through the ceiling in my son’s bedroom.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Altaray came out installed solar panels and they don’t even work trying to get a hold of someone but apparently they are out of businessInitial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
1st I can't reach anyone. I have 21 Microinverters and one is NOT reporting since 24 MAR 2021. Seems all of them aren't producing as they were when New (?) I can't find anyone to check this for me, no one. I paid thru the butt for these, stupid I was. Anyway, just trying to make them last.Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Transaction date 10/23/2018 for the solar panels, installed in December 2018, after that no contacts no respond, activated in July 2019 after lots of hassle, Generated power until end of April 2021 and stopped, no way to contact them ( tel.*** *** **** and [email protected] ), came to know that they are bankrupt and out of business, locally got help and resolve the issue of inverter (replaced with new, covered in the warranty).it worked couple of month say until the mid of November 2021 and stopped. Trying to get hold of somebody to help me out as locally own solar company don't want to involve in this, As of now my solar panels are not generating power and I am making payment of $235.85 monthly to the loaner ( Goodleap - *** *** ****). Uploaded some document of cost, payment and picture of app showing the power generating months. I want them to fix it or update good for ever or refund in full.
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Contact Information
1955 W Grove Pkwy Ste 300
Pleasant Grove, UT 84062-6752
Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.