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ComplaintsforRise Pest Control, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I initially called Rise on 8/13/21 for pest control service for wasps and earwigs. They were very pushy but I agreed to a 12 month QUARTERLY service. In the contract it is clearly stated that "We always notify you of your appointments 1-2 days in advance" which they did not, by text, email or phonecall. When I try calling, no one EVER answers the phone when I press a number for having a question or issue. But when I press a number saying I am a new customer, boy they answer immediately which is what happened on 9/14/21 when I called to complain about them leaving a "Sorry we missed you" card on the doorknob even though no appointment had been scheduled and I had no idea they were coming. They do not honor their contract and even though Connor said I had a quarterly agreement the emailed version shows 7 treatments which I am financially responsible for. They left another missed u card today when nothing was scheduled and didn't even spray for the insects I hired them to treat!Business response
10/27/2021
Hi,
We apologize for out late replies to the customers. The person with this account, Ottley, has left our company and it's taken us this long to get his account on here recovered. We ask that you do not suspend our accreditation as we will be responding to customers and doing our best to resolve issues.
Thank you,
Initial Complaint
09/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Rise pest control sprayed our property on 4-16-21 for the third time even though they had been told I did not want them to spray any more because their service was not doing anything to eliminate our ant problem. We had discussions about the **** of ****** which I finally paid because I was tired of arguing with them. They were again told not to spray any more. On 7-16-21 an employee arrived and got his equipment out to prepare to spray. I hollered at him and told him their service was not doing the job and I did not want him to spray today and I had told the office months ago not to spray any more. He said he would make sure the message got to the office and he would make sure I was not charged for him being here on 7-16-21. I foolishly believed him. I now have a **** again for ****** for 7-16-21 and am being told if I don't pay they will send it to collections. After numerous phone calls they said if I paid ***** they would void the ****. I should not have to pay anything becauseBusiness response
11/17/2021
Our manager is currently reaching out personally to talk with this customer and resolve their issues.
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Contact Information
2545 N Canyon Rd Ste 210
Provo, UT 84604-5916
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.