ComplaintsforRain Retail

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My company uses Rain Retail as our POS system. In June, **** began runn*** a banner at the top of after you log in say*** that they will no longer be process*** payments from Worldpay after 7/31/23 and encourag*** people to go with their card process*** system. I put in a request to get their system. Every time there has been a scheduled meet*** (phone or video) to update our system, they have been a no call no show. I have called and left messages for over a month, I have all the email traffic, CC-*** everyone I could think of at Rain, with no response. I now have 6 days count*** today to switch to their card process*** system, or migrate my entire inventory to another POS to avoid business disruption. I could really use some help gett*** this resolved. It is my understand*** that all that is left is to plug in the card readers, get them on our network, make sure it's linked to our bank account with a test transaction, and that's it. Ethan *************************** is the finance tech person that was supposed to do that for me over the phone on the 20th at 10am pacific ************* me over the phone it would only take 15 minutes or so and I'd be up and runn*** by the time I open at 11am. But he no called no showed and now wont return my calls or emails.

  

  Business response

  08/18/2023

  We sincerely apologize for the inconvenience you've experienced regarding the transition to our card processing system and the lack of response you've encountered thus far. Your concerns are important to us, and we are committed to resolving this matter promptly.

  
  After investigating your complaint with our team, I'm pleased to inform you that we have addressed the issues at hand, and the process of switching to our card processing system should now be on track for a seamless transition. We understand the critical nature of this transition, and we appreciate your patience with the process. If you encounter any further challenges or have any questions during the  post-transition, please do not hesitate to reach out to  support team.

  
  Once again, we apologize for any inconvenience this situation may have caused and appreciate your patience and understanding. Thank you for choosing Rain Retail as your provider.

  Customer response

  08/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After emailing and calling repeatedly, I was able to link up with *********************** who was excellent. Very professional and was able to get our card readers up and running on the 9th of August. I don't feel the need for further action for this complaint. I appreciate your assistance with this matter. There's no doubt that your inquiry helped get things moving along for me.

  Have a great rest of your summer.

  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩