Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Vivint Smart Home

          View full profile

          This is a multi-location business.

          Find a Location

          Vivint Smart Home has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            4931 N 300 W, Provo, UT 84604-5816
            Email this Business
            BBB File Opened:
            10/21/2002
            Years in Business:
            25
            Business Started:
            1/1/1999
            Business Started Locally:
            1/1/1999
            Business Incorporated:
            12/21/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Vivint, Inc.
            Hours of Operation

            Primary

            M:
            6:00 AM - 11:00 PM
            T:
            6:00 AM - 11:00 PM
            W:
            6:00 AM - 11:00 PM
            Th:
            6:00 AM - 11:00 PM
            F:
            6:00 AM - 11:00 PM
            Sa:
            6:00 AM - 9:00 PM
            Su:
            7:00 AM - 9:00 PM
            Business Management
            • Rasesh Patel, Chief Operating Officer
            • Ms. Carrie Jensen, Legal Assistant
            Contact Information

            Principal

            • Rasesh Patel, Chief Operating Officer
            • Ms. Carrie Jensen, Legal Assistant

            Customer Contact

            • Ms. Carrie Jensen, Legal Assistant
            Additional Contact Information

            Fax Numbers

            • (801) 765-5759
              Other Fax

            Email Addresses

            Additional Business Information
            Additional Info
            According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.
            Additional Info
            Vivint Inc is under the same ownership as ARM Security Inc. A separate report for ARM Security Inc is available here : click here . Vivint Inc is an affiliate of Vivint Solar. A separate report is available here: click here .
            Additional Info
            Mail sent to the business on 10/05/2022 was returned by the U.S. Postal Service as No Reason Indicated.
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Division of Occupational and Professional Licensing V Vivint Smart Home
            BBB reports on known government actions involving business’ marketplace conduct. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On August 25th, 2021 the business entered into an agreement with the Division of Occupational and Professional Licensing. The Assurance settles allegations that the business engaged in unprofessional and unlawful conduct that affects its license. Under terms of the Assurance, the businesses license to practice as a burglar alarm company was placed on probation for five years with conditions. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://dopl.utah.gov/discipline/discp_news_2021-09.pdf
             
            Government Actions
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            State of Arizona vs. Vivint, Inc.
            On March 11, 2022 Vivint, Inc. entered into a Consent Judgement with the Arizona Attorney Generals Office. The Judgement settles allegations that the business made false representations to induce consumers to sign a contract with Vivint. Under the consent judgment that is pending court approval, Vivint will pay $75,000 for restitution to Arizona consumers. The consent judgment also requires Vivint to pay an additional $285,000 in civil penalties and $40,000 in costs and attorney’s fees. Vivint also must refrain from making false representations to consumers, particularly regarding the contract terms or its relationship with another home security company. In addition, when a consumer extends a contract over the phone, Vivint must provide the consumer a contract (electronically or otherwise) to sign or electronically acknowledge the extension. The Judgement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://www.azag.gov/sites/default/files/docs/press-releases/2022/settlements/Vivint_Consent_Judgment_Signed.pdf
            Serving Area
            • AK
            • AL
            • AR
            • AS
            • AZ
            • CA
            • CO
            • CT
            • DC
            • DE
            • FL
            • GA
            • GU
            • HI
            • IA
            • ID
            • IL
            • IN
            • KS
            • KY
            • LA
            • MA
            • MD
            • ME
            • MI
            • MN
            • MO
            • MS
            • MT
            • NC
            • ND
            • NE
            • NH
            • NJ
            • NM
            • NV
            • NY
            • OH
            • OK
            • OR
            • PA
            • PR
            • RI
            • SC
            • SD
            • TN
            • TX
            • UT
            • VA
            • VI
            • VT
            • WA
            • WI
            • WV
            • WY
            Service Type

            Contact Information

            4931 N 300 W

            Provo, UT 84604-5816

            Visit Website
            Email this Business
            (800) 216-5232

            Business hours

            6:00 AM - 11:00 PM
            Business Hours
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 11:00 PM
            6:00 AM - 9:00 PM
            7:00 AM - 9:00 PM

            Accreditation

            This business is not BBB Accredited

            Years in Business: 25

            BBB Rating

            B+

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.