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ComplaintsforAction Transmission, LLC
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Complaint Details
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Initial Complaint
02/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had purchased a truck in August 2021 that stated it had a transmission with a warranty. I have the invoice stating that the transmission that is on the truck has a 3 year/ 500,000 mile parts and labor warranty from the date 08/04/20 and at the time the miles were 126,197 miles. The truck as of now has 159,600 miles. I was driving on the freeway unloaded and the cruise set at 80 and the truck defaulted to neutral and the truck was no longer able to move forward or reverse, along with a screeching noise coming from the inside of the transmission this was on Jan.21 2023. I had called Action transmissions February 2 to arrange a time to drop it off. Also talked about the warranty that was stated on the invoice. The warranty person named Joe stated to me that he was 80% sure that they were able to get the transmission under warranty, I dropped the truck off February 11. I had called Feb 20 asking what they had found and Joe stated to me that the transmission was gone and he had told me that the transmission only had a 2 year warranty despite my invoice. I was told to then call the manufacture of the transmission to figure the warranty out myself, Joe was stating that my only other option was a $11,000 transmission. With calling the manufacture I have been placed on hold for roughly 2.5 hours . Then called Action transmissions back and was placed on hold for a hour without speaking to anyone. Called once more 2/21/2023 and sat on hold for 15 minutes with no answer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.