ComplaintsforNorth Cache Veterinary Service
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Complaint Details
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Initial Complaint
12/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/10/2021 we took in our two cats to be spayed and have their front claws removed. My wife took them in this morning and realized right after she left (About 8:15 this morning) that the paperwork had said they would be removing the cats front and rear claws. She called them and corrected the issue immediately. When she picked up the cats, one had issues where they were unable to do the procedure which I have no issue with but the other cat had been spayed and they had removed both her front and hind claws after they had been specifically told not too. I called the clinic and spoke to the vet who did the procedure and his response was "the original paperwork said" which I replied that my wife had called within 5 minutes of leaving the clinic to correct that and had he already started on the procedure? He said no he'd been with other animals and hadn't double checked the paperwork before carrying out the procedures on my cat. But hey they're not charging me for removing the hind claws so its all ok right? This cat isn't even a year old and will now have to go through life with no way to escape danger or defend herself because he couldn't be bothered to check paperwork. He MUTILATED my cat! This is malpractice plain and simple. I'd even venture to say animal abuse.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.