Customer ReviewsforMesa Moving And Storage

This is being written from a former employee. ( ************************* ) I am not here to bash the company, only want known how they really treat their employees.I was hired on 2-8-2022. I was there up until 1-31-2024. This is how the situation played out, even though I know Mesa will do & say anything to down play it.From my original hire date, I was brought on as a Full time employee, it was told signed & dated as such during the interview. I went to work, a year & 1/2 later, I find I was only on as Part time. ( part time precludes you from accruing vacation, sick days, holiday pay, any 401k & any other time that Full time covers )When I realized the issue I brought it to the attention of the *** who hired me on & was assured that the oversight had been corrected. Was not happy about losing out on all that time & pay, but was nice enough to carry forward from that point on.A few months went by & unfortunately by the present time, my Mother has passed away on 1-6-2024. As you do, I took bereavement time to handle & take getting nesscary arrangements taken care of.When I got back, I was informed that I had NEVER been put on Full time status. Since part time does not cover bereavement pay. So, I was lied to, mislead & used at the company's leisure. Where I come from & how I was raised, that is unacceptable. They refuse to make it right, do to the ******************* polices. ?I was unwilling to work for a Company that promotes trust, **************** While at the same time using underhanded practices. If they are willing to do that to an employee, what do you think they will do to you as a customer?As of this date 2-1-2024 I have yet to recieve any compensation. Not for what I feel I'm owed, only what I have worked for & earned. If this is what your looking for in a company, they have it in spades. Just think twice before agreeing or sign anything. You all take care, thanks for taking the time.

This company has a driver that tried to extort money by telling me my move was over the weight estimated, but refused to contact the company to get reimbursed. He told me that it was up to me to pay him cash. This driver told me that I would need to pay him thousands in order to get my belongings. He repeatedly told me I would need to pay him. I told him I had a contract and already paid in full, he said he knew that, thats why I needed to pay him separately, I would need to pay him that money in-order to deliver. He was contracted to take apart certain items and then put them back together, which he didnt do. Lost the original parts to an Antique armoire. He completely disregarded the fact that he was moving someone elses items and treated them like ****, so much unnecessary destruction. He also stole several items. He also had several items from other people that he tried to deliver to my home, he ended up throwing those in the back of a movers trunk. He felt it was my job to feed his unvaccinated crew and then told me they would have been better if they would have been feed. Expected tips and walked around with his hand out. Wouldnt leave without a check in hand. Now this company is keeping the $1000 I had to give him to get him out of my home. I asked for a bank check and not a personal check, because I dont trust this company. Ive also asked for the money back for the items he never put back together after I paid for it. He left my fathers furniture in a nursing home unassembled so we had to go back after they delivered the things to my home. They delivered it and took off without finishing the job. No one he hired to load or unload were vaccinated and they had to deliver to a nursing home and then wouldnt keep their masks on. A couple of the movers smoked and threw their cigarette butts on my property. This is a red flag company.

Our overall experience with Mesa Moving and UniGroup in general was terrible. Communications from and with them during the entire process were horrible - information was unclear, inconsistent, patronizing, and even a bit misleading. Due to the lack of information provided, there was no way to manage expectations and plan for what would be a lengthy stay in our new house with no household goods. Had we been given some realistic timelines upfront, we could have made alternate arrangements versus having to spend several weeks sitting on lawn chairs in our empty living room and sleeping on the floor. Move coordinators were switched without any explanation as to why and the new move coordinator's communications were terrible. The estimate for the move was considerably off target - estimated 13,000lb when in fact the weight was ****lbs. This 25 percent weight estimation error (on their part) led to them only offering to reduce the overall move cost by just 4 percent. The packing services were terrible, leading to the move being rejected by its first assigned driver (6 days following the closing of the contracted delivery window) and leading to close to 30 days additional delays while they tried to find a driver. The driver who did deliver our goods showed us pictures of the conditions - our goods were stored in a tractor trailer, with many loose items (not boxed), security looked questionable, and certainly not protected from extremely hot temperatures. We have tried to engage in discussion about the packing services fees that we feel are being overcharged for and are being stonewalled by the moving company. The only acceptable component of the move was the driver and his team - professional and hard working. Every other interaction with them has been terrible. We remain in a status of questioning the charges (due to poor packing and weight estimates) over four weeks after delivery, and I have been told twice that someone would call me to discuss - still no call. Now we are starting to get emails from the accounting staff inquiring about payment, and I am having to inform them of our waiting for someone to address our concerns over what we believe to be overcharges. It would not surprise us one bit if we are contacted by a collection agency while they continue to ignore our concerns over the charges. We highly recommend avoiding this company for any of your moving needs.