ComplaintsforFehrnvi
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Complaint Details
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Initial Complaint
12/04/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a dress from the FEHRNVI website that had beautiful pictures in the advertisement and all positive reviews. When the dress was shipped & I opened the package, there were a couple of things about the dress that didnt match the picture (It was more yellowish than the pure white in the picture; The sewing on the outside had seams that looked like they were inside out - which was a sewing/style choice on their part, but I dont like wearing clothing that looks like its inside out, and that detail was not visible in the pictures. I returned the product, and wrote a review on their website about the product that detailed the things I had noticed about it. Ive been checking back on their website since that time, but they have never published my review.It makes me wonder if there are other negative reviews (possibly of that same product!) that they also chose to omit.Consumers engaging in online shopping depend upon reviews for a full picture of the product. I have been saved on Amazon many times by reading through all of the reviews.If they are filtering reviews and only posting the positive ones, I wonder if someone else before me may have included those details in a non-published review, which would have saved me from losing the $15 I paid the company in shipping (and they charged me more money to return the dress than they did to ship it to me in the first place).
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.