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Find a Location

Johnson Awning & Sunroom, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforJohnson Awning & Sunroom, LLC

    Patio Enclosures
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Headquarters
    457 S 400 E, Saint George, UT 84770-3704
    BBB File Opened:
    4/7/2003
    Years in Business:
    22
    Business Started:
    4/1/2002
    Business Started Locally:
    4/1/2002
    Business Incorporated:
    3/27/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Luke Johnson, Owner
    Contact Information

    Principal

    • Mr. Luke Johnson, Owner

    Customer Contact

    • Mr. Luke Johnson, Owner
    Additional Contact Information

    Fax Numbers

    • (801) 583-4575
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    Contract signed for a three-season room with Johnson Sunroom, to be added to the back of home on January 2023 and for work to be started and completed summer - fall of 2023. Footings were dug into the existing pavers by Luke J****** in early August. During this time, my existing downspouts were removed and did not have anything put back in place until late October. Framing and roof was started mid August - early September. Started noticing large puddling September 10th and took photos asking Luke when my gutters and downspouts would be put back in. Nothing was done until late October when most of the three-season room was completed. Windows were installed in December. Started to notice water entering the inside the room and asked for it to be resealed. At a much later date, Luke sent Daniel out to attempt, but nothing seemed to help. Asked for another attempt to come out and fix and Daniel out down sand, but nothing worked. Finally months later, after multiple times of buying new rugs, airing out the room with fans and putting down towels to soak up the water was beyond frustrated. This has been going on so long that Luke claims he has no reason why we are asking him to fix something that isn't his problem. So I reached out to multiple companies over last few months and found out the problem is from a crushed drain line that was crushed when Luke installed the footings with concrete. I have spent more time and money to find out the solution and I am asking from Luke or Daniel to pay to fix the problem he created. At this time, this is the main problem, but I also have sap leaking from the ceiling and all they seem to do is cover it up with stain. I have drops dripping and sticking to my floor. The planks should be replaced instead.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nicole L

    1 star

    07/24/2024

    When he was building in *********, **, **** falsely presented himself as a licensed contractor. He illegally took on work for our home that was beyond the monetary threshold allowed by those without a license and lied on the county website during submittal to get the project through. We found this out after we were forced to research deeply into his history and seek legal counsel when he had a sub threaten a lien on our home AFTER WALKING OFF THE **** The sub claimed **** did not pay him and was soliciting us for money despite his contract being directly with **** and his company. Several days into the project, he told us he would be selling his business and moving to ****, where he now conducts his business, but that he would continue to oversee our project. After countless construction issues and an obvious lack of general knowledge (I am an architect, and know building standards), **** walked off the job and left us holding an incomplete structure and permit. But not before trying to trick us into paying the final payment, which was contractually agreed upon to be due at final completion. **** himself admitted to learning everything he knows from "what Mecklenburg County flags" in their inspections and plan reviews. The people conducting said reviews are not even required to have a history in construction or adjacent field and are only looking for glaring code violations. **** continually used outdated and knowingly inferior building methods and argued with us for more money to repair mistakes at the fault of his team. We signed a contract with **** in November of 2022. He did not start construction until July of 2023. EIGHT MONTHS LATER, he still had not completed our partial addition measuring 12 x 16 (2 walls were already existing!). He left us with no warranties on any work. **** demonstrated an intense lack of knowledge regarding the building industry and a lack of integrity overall.

    Local BBB

    BBB Mountain West

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