Customer ReviewsforBreeze Airways

With 1000 words to explain 7 hours of terror, Ill just explain the worst of it. (Before flying, I always inform flight attendants I'm claustrophobic & request they use caution with food cart blocking my seat so I wouldn't panic & have always had a cooperative response on all flights.) This first time flying with Breeze was very different. Breeze attendants completely disregarded the conversation & purposefully trapped me in my seat. When the attendant saw I started to panic from the closed in space from the cart, she pushed the cart forward & back to trap me longer. I was able to squeeze between her cart and my seat & escaped by going to the opposite side of her cart, where she stood relative to it. I was horrified. My boyfriend tried to re-explain that I have claustrophobia but she was visibly angry that I escaped her trap & ignored him. She squeezed passed both the carts in the aisle to get to me & then further escalated the stressful situation by yelling at me. She made a huge scene yelling that I that I assaulted her when I never touched her. Because of her crazy behavior, I told her I couldn't talk to her & turned my back on her. Once off the flight, I contacted Breeze customer service (difficult to reach & communicate). I explained the need to better train employees about claustrophobia as well as concerns regarding the attendant using a food cart to restrain me. They apologized & assured me they would address it in training. Weeks later I received a generic email from Breeze with a contract stating I "didn't comply with flight ******* *** wouldn't be able to fly with them unless I signed it. I've requested details of HOW I didn't comply multiple ************ have been unable to share any specifics. This is as concerning as the treatment on the plane. Breeze needs to better understand the traumas of claustrophobia when their product is an arena of claustrophobia triggers. Every other airline I have flown for over the past 50 years understands this.

Had a terrible experience with Breeze Airways. Booked a trip to ********* from *********************. The flight on July 21 2024 which was another airline was cancelled because of the computer problem across the country. I did not have a problem with this airline and hotel in *********. I am receiving my money back from them . Then I contacted Breeze to let them know that we would not be flying back to ********** ** July 26 2024 because our flight going was cancelled. I asked for a refund because of the problem. I was told because the flight was not cancelled and I was past the date to receive a refund I would only get a credit. I let them know that it was not my fault that the computers went down and could not get to ********* and I felt I should receive the flight and baggage fees back . Again was told that they could not refund and only receive a credit. All this back and forth was texting , I could not speak to a live person. This company has horrible customer service . They don't seem to care about the passengers only the money. I don't plan on flying Breeze Airways in the future because of the treatment I received. I would like my money back for the flights and baggage fees.

Weve had pretty good experiences with Breeze weve flown them in the past and usually their flights are delayed at least 30 mins. But once in the plane, flight attendants are nicer than others Ive been on. My issue is their customer service. They only have communication through text and email and its like talking to a wall with indirect responses. During their recent outage, I tried to book flights one evening and it was telling me I had zero points even though I have ******+. I screen shotted that my points werent loading. Their system was getting stuck and not loading. So I got in touch with customer service aka sent my text message. The next morning, prices had increased. I figured theyd help me honor yesterdays price since it was their system not working. Nope they kept telling me that prices wouldnt have increased during the outage but they kept increasing. How unfair that while customers cant book they keep increasing their prices. They said since I didnt have a screenshot of yesterdays price they couldn't help me. I wasted 4 hours texting them, telling them my situation and got no where. You would think helping a frustrated customer save a feel bucks would be more important than leaving a very sour taste in the mouth afterwards..Its the principal of the situation. Just got their credit card and will be canceling considering how they wasted so much of my time and didnt care to help.

They delayed our flight home by a day and a half because there was a problem with the airplane and then offered no compensation for the cost we incurred for staying in a hotel for an extra night. Their response was that they gave us more than 12 hours notification of the delay so that we could make other flight arrangements. They are the only airline that flies into our local airport! The only other arrangements we could make would have been to fly into an airport 98 miles from home and pay for a car to get us back to our car at the local airport.

Thought we would give Breeze a try. Flew from ************ ******* to ********** RI 1st class (Nicest) seats. Inbound flight had defective seats. When pointed out to the attendant, they said "I'm sorry". Nothing else...no offer of Breeze points, or future upgrade... nothing. Next, on return flight, we had problems with rental car return which put us at the bag check 42 minutes before the flight departure. We were told we were too late and would have to transfer our flight to the next day. When attempting to do that, we were charged a fee of $156 for baggage. After being disappointed by the cost increase, we were unable to get the transaction to go through (since we had to use our cell phone to conduct the transaction). The desk representative only had a tablet to text a representative by chat to rectify the problem. As a result of the flight taking off during our reschedule process, the app locked us out. The desk rep couldn't get chat rep to do anything to rectify the issue. The chat rep on the tablet said, "they will just have to buy new tickets". Nearly $600 later and an extra $200 hotel stay and we are scheduled for our departure tomorrow. We can't be more disappointed in an expensive 1st class seat experience. If anyone knows how we could pursue a refund, or any type of credit, for our double purchased inflated cost flight that took advantage of our situation of being stuck, please contact us and let us know.

Breeze Airlines luggage handlers tossed my Mother-in-Law's suitcase & stole over $1K in ***************** Then, the Airline wouldn't answer multiple inquiries (phone, text, website, FB). Luckily, the police did & are investigating the matter.

Worst airline with zero customer service. They scam people out of money. Do nothing to compensate you for repeated flights delays - ours was because they had no plane available for our 6am flight!!! Im going back to being a loyal JetBlue customer.

When I called 4 days before my flight to make changes they told me the reservation was never booked. Now they are telling me I missed my flight and wont give me a voucher or my money back. Claiming I never contacted them about my reservation. They wont even talk to me or try to make it right, just keep claiming I was scammed by someone posing to be their representative.

Doesn't even deserve 1 star. Booked a flight for my husband (70 yrs old for a Dr. ****** The flight was supposed to be from ********* to *****. Everything said flight was direct from ********* to *****. He got off the plane. When he realized the plane had stopped in ********** *******. He tried to get back on the plane they told him they had just locked the door and he would be responsible for the loss of flight. After hours of trying to get someone on the phone we were told their system was down. Next call was hung up on ( and no I had not said anything inappropriate). Then on return flight. They locked the door of the plane 16 mins after boarding began. Leaving 4 passengers ( including my husband) standing at the gate. Tried to call again. This time I was told you can call the BBB and disconnected again. After booking new flights I am out of pocket another $1100.00. Will never use this airline again. I hope that everyone that reads this doesn't waste their money.

I purchased a round trip tickets from *** to ORF travel dates from 7/6/24 for to 7/27/24 for my husband on 6/10/24. This was the only airline offering the non-stop flight from *********** to *******. The only option I had was the lowest price $358 and was going to add on upgrades later. I found out that my daughter also purchased the tickets through Breeze Airways. I attempted to cancel the flight the very next day and was fine getting the credit to the Breeze Rewards. The airline only gave back $179 instead of $358. They claimed the travel wad less than 60 days. This happens in 24 hours. I feel like I have been robbed. This should have been a full refund.