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          Find a Location

          JetBlue Airways Corporation has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJetBlue Airways Corporation

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            BBB files indicate that this business has a pattern of complaints concerning the business' ticket-credit system used to rebook flights, flights being canceled due to supposed staff shortages, and trouble getting in contact with the company. Specifically, consumers allege that when their flights are canceled, they are left stranded without recourse for getting to their destination in a timely manner, and wait times for a customer representative is up to two hours. In addition, consumers are also alleging when flights are canceled multiple times, they receive the credits, but the credits are partial and don't cover the amount initially paid.

            On 10/12/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints. Jet Blue responded to say their customer service commitments were clarified with DOT's new airline dashboard, including "commitments to rebook customers and provide accommodations in circumstances prompted by controllable delays and cancellations," available online at https://www.jetblue.com/legal/customer-service-plan

            The company also referenced Omicron and weather disruptions through the year causing air traffic control constraints along with staffing issues, claiming they have record levels of staffing and have made investments to increase their completion factor.

            Contact Information

            6322 S 3000 E Ste G20

            Salt Lake City, UT 84121-6922

            Visit Website
            Email this Business
            (800) 538-2583

            Customer Reviews

            1.03/5

            Average of 337 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2,034 complaints closed in last 3 years

            683 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            JetBlue Airways Corporation has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              6322 S 3000 E Ste G20, Salt Lake City, UT 84121-6922
              Email this Business
              BBB File Opened:
              7/21/2000
              Years in Business:
              24
              Business Started:
              11/1/1999
              Business Started Locally:
              11/1/1999
              Business Incorporated:
              11/1/1999
              Type of Entity:
              Corporation
              Alternate Business Name
              • JetBlue Airlines
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2,034 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/09/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unresolved
              My fiance and I booked flights with JetBlue for our honeymoon on March 2, 2024. We are traveling from Boston to Montego Bay, Jamaica via New York, departing on August 19 and returning on August 28. We paid $1,154.70 for our tickets. Since then, JetBlue has changed the itinerary four times with the end result being that, on the departure, we leave an hour earlier and arrive an hour later and, on the return trip, depart two hours earlier while arriving only 15 minutes earlier. This reduces the length of our vacation, causes logistical issues, and obviously reduces the value of the service. If we had known about these changes, we would likely have booked other flights. According the JetBlue's website, the only restitution we are entitled to is changing flights or receiving a credit that expires in a year. This does not resolve the issue. We want an appropriate reduction in the fare returned on the credit card we used to make the purchase. Finally, it's worth noting that when I went to "manage trip" on JetBlue's website upon learning of the most recent change to the itinerary, I got the following error message: "Due to application internal server error your transaction was not fully processed. Please contact us for assistance. (EC000169)"
              Read More
              Read 2033 More Complaints

              Customer Reviews

              337 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jimmy S

              07/14/2024

              I purchased a plane ticket for my mothers friend but she reneged on taking the trip. The purchase price for the plane ticket was charged to my credit card and my email was used. JetBlue went and open a travel bank account under that persons name instead of mines whenever Im trying to purchase a vacation package and use those points towards it. I have a problem with customer service. There are two customer service personnel you have those that purchase plane tickets and then you have the vacation package personnel; Plane ticket; hotel and car They say that I got a year to use it or I lose it. I just recently purchased a ticket 2024 and I had to cancel it today July 13, 2024 my trip was to be taken September 4 through the 12th to *******, ******* yet instead of refunded me what I paid for the trip they give me a ticket again to use towards a future purchase They are fast to charge me for the vacation package once I purchase it or book it but its hard to get a refund from the JetBlue card or JetBlue. They try to give you reasons why you cannot get a refund which makes no sense and refuse to refund me my money JetBlue and The JetBlue card is going down the drain not good business Been a member for several years. Im also a Mosaic member Yet they treat me like garbage. They get zero stars in my opinion.
              Read 336 More Customer Reviews

              Local BBB

              BBB Mountain West

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              BBB reports on known marketplace practices.

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              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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