Customer ReviewsforJetBlue Airways Corporation

Worst airline I have ever tried to book with. Traveling with my daughter who has a small miniature dachshund. We called prior to booking and were told by a Philippine rep there were 6 pet places available on board which we could then book and pay for on their site under seats and extras. Uh no, there was no field to do it so we called back - another ********* rep said to go ahead and book and call right back. We booked 1500 euro tickets, called and a female rep told us all 6 of the pet places were taken! Because she was rude we called again, got another ********** rep who said the return flight from ******* did not have pet availibility. I got very irritated and asked to speak to his supervisor who told me that pets could not fly at all with their airline! Really??? Why did all your reps lie? She told me I could cancel the flight online within 24 hours with no cancellation fee but I told her to stay on the phone while I did. And sure enough, basic fare did not qualify for a free cancellation but cost $100 to cancel! So we spent 3 hours to get zero result! JETBLUE- NEVER AGAIN!

If I could give it 0 stars I would. Worst airline. They switched my flight to a one stop and returned at a farther city. Never flying again

7/11/2024 @ 0300 I received a txt message stating that my flight was Cancelled. It was rebooked for the next day 7/12/2024 for the same time 0530. Confirmation # MKRXST Flight 0201. Jetblue will not compensate me for the extra day at the hotel and for the rental car. I ended up booking a different flight flying out 7/11/2024 that I had to pay at a much higher rates and Jetblue will not compensate either. This was a last-minute travel interruption that should be compensated for any passengers.

I purchased a plane ticket for my mothers friend but she reneged on taking the trip. The purchase price for the plane ticket was charged to my credit card and my email was used. JetBlue went and open a travel bank account under that persons name instead of mines whenever Im trying to purchase a vacation package and use those points towards it. I have a problem with customer service. There are two customer service personnel you have those that purchase plane tickets and then you have the vacation package personnel; Plane ticket; hotel and car They say that I got a year to use it or I lose it. I just recently purchased a ticket 2024 and I had to cancel it today July 13, 2024 my trip was to be taken September 4 through the 12th to *******, ******* yet instead of refunded me what I paid for the trip they give me a ticket again to use towards a future purchase They are fast to charge me for the vacation package once I purchase it or book it but its hard to get a refund from the JetBlue card or JetBlue. They try to give you reasons why you cannot get a refund which makes no sense and refuse to refund me my money JetBlue and The JetBlue card is going down the drain not good business Been a member for several years. Im also a Mosaic member Yet they treat me like garbage. They get zero stars in my opinion.

I boarded flight 2438 on July 12, 2024 from ****** to ***. I was seated in row fifteen (window seat). When I got seated I immediately noticed the television was not working. I notified the flight attendant of the issue. The flight attendant said she will have it rebooted. The fight attendant did not return to see if the rebooting worked. After some time I got up and went to the flight attendant informing that the television was still not working. I informed the flight attendant I will like to change seats if it could not be fixed. I noticed a vacant seat one row ahead of me. I asked if I can move to the available seat in row fourteen. The flight attendant said no and stated I can sit in row twenty-one. I asked why I can change to the seat in front of me. The flight attendant refused to give a reason and was rude and unprofessional. The flight attendant said, I can take it or stay where I am seated." When the flight attendant was serving the beverages she asked the other two passengers, although my seat was located at the window, where services usually begins. I am disappointed by the way I was treated on this flight. I am a paying passenger and this was not a ***** pass or discounted ticket. I was notified in the past that I can request a change in seats if the television is not working. I have no immediate plans to travel with Jet Blue but I hope ongoing trainings are mandatory in helping your staff to be better professionals.

Worst customer service staff I ever dealt with. I spoke to at least 9 people there. (FFL) I ask for help at the kiosk the lady saw me and decided to ignore ***. I finally printed out my ticket. My second contact with JetBlue staff was to say my bag wont fit on their bag measure thing which my bag would totally had fit if I did not have the extender on. The only reason I had it there was because I had things that could break. The guy that was there said for me to get out of the line and go check-in the bag.At the check in point where I asked to speak for a manager. The girl said there werent any manager working I then asked another person that pointed me to where I could speak to someone. This girl simply pointed me to another line. I get on the line and 2 women told me that I have to pay for my bag. At this point I am extremely frustrated because I knew I had to pay, but I wanted to speak to a manager. The woman spoke to someone on the phone and said for me to wait. I waited 45 min and went to another line.I spoke to guy name ******* at the counter who also rude. At the same counter a lady gets out of the counter and start asking me questions and told me I had fill out an e-ticket form to get in **********. I asked her how do I do this, she said for me to figure it out !!!. The manager finally shows up and said that I had to pay and again I said I would be glad to pay and ask if I could take my bag she said NO ! I paid and checked my bag in, I asked if they had a zip tie to another and he laugh saying that this is not his problem and thats my responsibility. At this point I just wanted to send my bag and leave. finally got inside and saw my friends with the same size and brand bag with the extender on !!!!They put me through ****.JetBlue should definitely try to hire better CUSTOMER SERVICE STAFF. the plane personal was great ! But their customer service at FFL *****

Jet Blue did it again...flight got delayed not once, not twice but three times going from ********* to *** due to "controllable delay" aka didn't have staffing for the plane. Spent 8 hours in airport overnight and when we finally departed and received emails with apologies received $100 credit. When we called to complain about the credit we were receiving because it states online over a certain amount of time should be $300 they said the file showed that part of the delay was weather related. This is inaccurate information, there were no weather issues nor did they ever state there were weather conditions for the delay. They clearly stated there was no staffing. Trying to speak to someone on phone is also challenging and when we did finally get someone we could understand, they conveniently got disconnected as we were trying to get the issue resolved. Jet Blue you need to do better, you have no problem charging for a flight, then charging extra if you want a seat on the flight and then charging extra for have a personal item and carry-on and then additional charge for a suitcase. Where's the reimbursement to your customers when you do not have someone to fly the plane? Or is that an extra charge now too?

Flight from LGW to *** cancelled after departing from **** and being held on the tarmac for 3 hrs. ******** provided even though that was promised. No ground operations personnel at *** after we disembarked from the plane. Spent almost 1.5 hours talking on chat with an agent to getr reticketed. Insisted that they could only put me on a flt with a stop-over connection, even though they had seats in Bus.Class. But agent is not allowed to upgrade. After a 1-day delay returned back to ***. When I tried to file for reimbursement was told I had missed the 10-day deadline per terms of carriage, even though they informed me at LGW on the next day that someone would contact me in 7 days about the reimbursement and cancellation compensation I am entitled to under ***** 261. No provision on their website to file for a claim. Chat and wait times for customer service are ******+

Im thoroughly disappointed. They kept my travel funds after I cancelled my flights. It clearly stated I would get a refund and their customer service is terrible. Wait times will drain a full charged battery. If you use texting forget it. They are in business of stealing.

I had flown JetBlue a year ago and had terrible service. My flighr was delayed for HOURS. Not only was it delayed but we were only credited our money after we called to file a complaint. We then saved the credit there In order to save on future trips. Unknowingly, the credits expire within a week. WE WERE NOT TOLD ANYTHING ABOUT IT. They didnt mention it in the phone call or the email that was sent with the credit details. After calling everyone was very rude. The higher up even hung up on me after I had spoken with her. Never using this company again. **** consider filing a lawsuit as this is borderline fraud and theft.