ComplaintsforHoyt Archery, Inc.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a brand new ********************* xt from a **** dealer in ************* on may 20th 2022. I started having problems with the new bow within 2 weeks of owning it. the bow was tearing the strings on the top and bottom cam where they meet and destroyed the serving. I brought the bow back to dealer who had to order new strings for it. 2 weeks later strings came in and were replaced and again within 2 weeks of replacing the same problem happened. i called dealer who called **** they sent out new cams and strings which took about 2 weeks. when dealer went to replace new cams and string he noticed a lot of cam lean an realized parts wouldn't fix problem. he notified **** who had him send bow back to them. got bow back 2 weeks later and seemed to be better but after shooting it for awhile same problem happened again. notified dealer again of same problem he contacted **** who wanted bow sent back again. the bow was sent back out nov.28th 2022 which is almost 6 weeks now i contacted my dealer and he hasn't heard any info from ****. I have tried to contact **** but they won't talk to a customer or respond to email only a dealer. i have been to my dealer 6 times now so far which is an hour and a half round trip for a total of nine hours of just travel time. it'll be 7 times if they ever send bow back. this bow has been defective from the day i purchased it and should have been replaced. the bow was $800,**** stabilizer $110 and quiver was $65 plus tax. after spending all that money on their products i'm just getting the run around and feel like i was totally ripped off. i've had more down time with this bow than i've been able to shoot it

  Business response

  01/06/2023

  We sincerely apologize this bow did not perform as expected upon purchasing it and that the initial attempts to fix the bow did not result in improved performance.  We received this bow back for the last time on 12/8/2022 and sent out a replacement bow to the dealer on 12/21/22.  It arrived at the dealer on 12/29/22.  Please contact the dealer to arrange pick up of your replacement.  We apologize for the inconveniences this has caused you and appreciate you shooting ****.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had purchased a compound bow from Hoyt archery and bought accessories for it through a **** dealer. I had to wait 6 months but was stoked to get it. I had the local dealer put all the accessories on and was ready to go. Two months later while walking through the ***** I looked down to find the top of my quiver was gone and the razor sharp edges of the broadheads exposed luckily I didn't trip. When I got in from hunting I immediately contacted the local shop and hoyt archery. Hoyt archery told me the brand new quiver I had bought was now discontinued and nothing they could do about it. I then contacted my dealer again and he said **** told him the same thing. I have emailed **** multiple times in the last *************************************** back. My bow was registered for the warranty. I don't know how a business can have a product fall apart not even 3 months after purchase and they can refuse to replace. This quiver must've been discontinued because it is a safety concern. So now I'm out 150+ dollars and in the market for something that should've been replaced by the manufacturer.

  Business response

  10/11/2022

  We spoke with the customer last fall when this issue first occurred.  Since we do not deal direct to consumer he was instructed to see his local retailer and work through them to get this resolved.  As instructed the consumer went to the local retailer and they reached out to us about the scenario.  We let them know we would see what options we had available to take care of the situation, but they didn't have any information on what quiver the consumer had.  Once they received that information from the consumer they would call us and we'd figure out a solution.  We don't have any record of the consumer or dealer reaching back to us until about a week.  We will be reaching out to consumer.

  Customer response

  10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

   

  How can you guys claim you didn't know what quiver I had when my dealer and I were told that ****** was discontinued. How did you not know what quiver but knew it was discontinued. You guys can come out trying to deflect from the truth but the truth is you knew what quiver was on the bow. You refused to try and call me or the dealer back and you refused to answer my instagram messages and the other 10 plus times I called. It took a message from bbb for you guys to do the right thing if I wouldve never got bbb involved I would've never got my replacement quiver even though you had notes on this not being resolved. This message acts like you guys were just waiting to send me a quiver but you never reached back to my dealer or me. You told him every time he called  we dont have that quiver its discontiued. The accountability on your companies part is a disgrace. You guys **** at communicating and pulling through when I ordered my bow I was told it would be 8 to 12 weeks *** and didnt receive for a 22+ plus weeks later and instead of doing right by your customers and waiting a year to release a new bow you released one 3 months after I received mine. 

• Initial Complaint

  09/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a bow back in January or February. Finally it came in a few weeks ago, but they charged my card twice. The first time I called the guy I talked to was a jerk He said that he knew they had been double charging people but he wouldn’t help me without the dealer number where I got the bow delivered which I didn’t know at the time. I finally got that and called back. The second guy I talked to was more helpful, took down my number and said he’d call me back that day. That was over a week ago and I still haven’t heard back. That is a big charge that is just sitting on my card accumulating interest and Hoyt seems to have no intention of giving me my money back.

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