Additional Information for Hugger Mugger Yoga Products, LLC

• Mr. Tom Chamberlain, President
• Ms. Sheila Hargrave, CFO

Principal

• Mr. Tom Chamberlain, President

Customer Contact

• Ms. Sheila Hargrave, CFO

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• We accept all major credit cards, cash, check, or wire transfer

• Returns
  You have 30 calendar days to return an item from the date of shipment for products purchased online at www.huggermugger.com.  Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.

  To be eligible for a return, your item must be unused and in the same condition that you received it.

  Your item must be in the original packaging.

  You must provide proof of purchase.

  Items purchased from a Reseller, Studio, or Online Reseller, must be returned to the place of purchase for a refund or exchange.

  If you experience a problem or are unsatisfied with the quality of any of our products, please email [email protected]
  
  Exceptions
  We cannot accept the following items for return:
  Open media (Books, DVD's or CD's)
  Damaged items or items with missing parts
  Worn garments
  Special orders or customized products.
  Any “Last Chance” products purchased as ALL SALES ARE FINAL ON ALL CLEARANCE OR SALES ITEMS.
  
  Restocking Fee
  Any returns received outside of our 30 Day Return policy will be subject to a 10% restocking fee.
  We do not refund the initial shipping and handling charges nor return shipping costs.
  
  Refunds
  In order to process a refund, you will need a Return Merchandise Authorization (RMA) which you can obtain by either:

  Email: [email protected]
  Telephone: 1.800.473.4888 – Available Mon-Fri from 8am-5pm MST.
  Online chat via www.huggermugger.com website – Available Mon-Fri from 8am-5pm MST.

  RMA NUMBERS ARE ONLY GOOD FOR 30 DAYS.  After obtaining your RMA number please include the RMA number in your package or on the return label and return to:

  Hugger Mugger Yoga Products
  Returns Departments
  1190 S. Pioneer Road
  Salt Lake City, UT 84104
  
  You must provide proof of purchase; your item must be in its original unused condition to be returned, unless there is a manufacturer defect and you must return the item within 30 days of your purchase. 

  Refunds will be issued to the original credit card used for purchase.  If a gift card or certificate is used a store credit will be issued.  Refunds cannot be issued back to a credit card for any purchases over 90 days.

  Please allow 14 days for us to receive and process your return.  We will credit the value of the items returned to your credit card or issue a store credit depending on original payment method.
  
  Exchanges
  You may exchange products instead of collecting a refund for a return.  There are two options to process an exchange order. 

  Once we receive and process your return we will send the exchange order out, however, you are still responsible for the shipping costs and any price differences that exceed the original cost.

  If you prefer to have us ship out your exchange order right away before we receive your return, we would charge you for the exchange order up front and then issue a credit for the returned products once they are received.  Please note our 30 day return policy still applies for exchanges.
  
  Shipping
  You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non­refundable.

  Hugger Mugger will not be liable for packages that get lost in transit. We recommend you insure your package, or use a method of shipping that provides a tracking number.

  Most retail orders are shipped within 48 hours Monday-Friday 7am-3pm MST.  Items that are handmade to order (Bolsters, Meditation Cushions, Sandbags, etc.) can take an extra 3-4 business days to ship.

  If an item goes on back order we can ship you the part of your order that is in stock and when the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

  The rate charged for the shipping of your order is based on the total weight of your products and your location.  Extra fees can be incurred for over-sized shipments.
  
  Contact Us
  If you have any questions on how to return your item to us, contact us.
  Email: [email protected]
  Telephone: 1.800.473.4888 – Available Mon-Fri from 8am-5pm MST.
  Online chat via www.huggermugger.com website – Available Mon-Fri from 8am-5pm MST.