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Find a Location

Little Garage, Inc. has 1 locations, listed below.

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    Business ProfileforLittle Garage, Inc.

    Auto Repairs
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 2/27/1990

    Years in Business: 69

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Business Details

    Location of This Business
    1161 S 300 W, Salt Lake City, UT 84101-3054
    BBB File Opened:
    4/6/1989
    Years in Business:
    69
    Business Started:
    1/1/1955
    Business Started Locally:
    1/1/1955
    Business Incorporated:
    5/6/1963
    Accredited Since:
    2/27/1990
    Type of Entity:
    Corporation
    Business Management
    • Mr. Ryan Bushman, Owner
    Contact Information

    Principal

    • Mr. Ryan Bushman, Owner

    Customer Contact

    • Mr. Ryan Bushman, Owner

    Industry Tip

    BBB Tip: Choosing a mechanic for auto repair and service

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeremy D

    1 star

    01/05/2024

    I am so disappointed with my experience at Little Garage. I was recommended by a neighbor who said they were honest but I didn't find that to be the case. They were really nice and friendly when I met them... I thought, great hopefully I have found my future mechanic shop. I dropped my truck off at 8am and then they finally called me at 3:30 to let me know that my truck would cost me about $25k to fix but they would get me more specific information the following day. The next day they called and said it would be $13k. At that point I was like, this is a total scam. This is exactly what you don't want in a mechanic shop and gives mechanics a bad name. Well, I don't have $13k sitting around so I decided to pick up my truck. They certainly were not trying to win my business with that kind of quote. Just for the brakes it was going to be $3,200 - who pays that for brakes??? They said that I could pick up my truck and pay the Diagnosis fee. I said, I thought there was a free diagnosis. That is what you said. Oh you didn't read the fine print that their "complimentary inspection" was different then their Diagnosis. So then they charged me a whopping $399.00 for labor, $27.93 for shop fees (for a Diagnosis?) and $33.08 for Sales tax equaling $460. Wait, I didn't think you pay sales tax on labor. I didn't appreciate their lack of transparency about their "complimentary inspection" being different then their Diagnosis. Live and learn! Read the fine print. Ask questions. I don't know if this is their status quo or BAU but buyer beware! Now you know!

    Little Garage, Inc. Response

    01/09/2024

    I am sorry that you didn't find our work to be satisfactory. We do a complimentary "safety inspection" on each vehicle to ensure the brakes and lights and fluids are in good condition. If this were the only things we had done, there would not have been a charge for such an inspection. You however had 3 very specific problems you had brought your vehicle in for and to diagnose the problems with the four wheel drive clunking, the oil leak, and the warning lights that were on the dash. We diagnosed each of these problems and gave you estimates to repair these issues as well as any other safety issues we found. As for our fine print, it says in big bold letters that there is a diagnostic fee for any diagnostic of any kind. You signed the form that states that and so we proceeded with the items you requested. As for our prices, we install the highest quality parts possible, especially on a heavy duty truck that would be used for towing. We offer a 3 year/ 36,000 mile warranty on all of our work which does cost more than some other places. Again I am sorry if there was any misunderstanding.

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