Business ProfileforCeltic Bank Corporation

On April 28, 2023 I entered into a re-entry program, with Surge Mastercard (Celtic Bank) due to a financial hardship I had experienced within the previous months. At the time, my account was still open, past due, but still open. I agreed to pay the set amount for 3 months. When I called in to make my first of the three payments, on May 25, 2023, I was informed that my account had been charged off. I did not receive any notifications of this and it was confirmed by the "supervisor" that the previous employee should not have put me on that program and did not provide me with the right information to make the best decision. In addition, He said, " yeah, he should have told you that this account would be charged off within the next few days." This led me to believe that I was making a payment to keep the account open, which were his exact words. Had I known this, I would have paid sooner and now my credit report is being tarnished with this due to the lies and deception of this employee and company. I do not think this is right. While I know this card is to help people reestablish credit, it doesn't mean they can take advantage of people!! I demand that something be done about this because my credit would not have taken this charged off hit, had they done their job and properly communicated with me. I'm utterly disgusted with them!!