ComplaintsforMartin Door Manufacturing
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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased garage doors for our house and detached garage. 6 doors total. The style of the door we ordered is different then what we received. We wanted doors that were pictured on their website, and that picture that has now been removed since our complaint. It pictured flat matte black panels, with one panel “mirrored finish”. The doors we received were not matte, and the “mirrored finish” was only a high gloss on a textured panel. Nothing like the photo. We agreed to only replace 1 panel of each door (the gloss panel) with either glass or the correct “mirrored finish” that we ordered. Martin doors told us they don’t make the mirrored finish any longer, so we requested black glass. Also, in addition to the wrong doors, the 2 doors for the house are the wrong size and there is a 3” gap at the top of each door. We are now going to be held up with getting our final occupancy due to the gap in the doors. We spoke with several people within the company and we were referred to a “Clark” each time. We even have his personal cell. We have called, texted several times over the last 4 months and have had to response other than he will is working on it and will call you back. He’s busy. We need our 6 panels replaced so we can move forward with our final occupancy.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.