Business ProfileforSecurity National Life Insurance

Re: Security National Mortgage Company, Unresolved PMI Overcharges I’m writing to describe my experience with Security National Mortgage Company. I opened a case with their PMI department on July 5, 2021 regarding PMI charges that are $13 above the contract amount. Then without explanation, an additional PMI remittance of $285.11 was done on August 20, 2021. I’ve been writing their PMI department every 2 months and I get a generic “we are trying our best to resolve the issue” response. I’ve written their Research Department twice and got no response. In February 22, 2022 I mailed a letter to the Office of the President with USPS tracking and still no response. On March 3, 2022, I called their customer service. After waiting for 30 minutes, the resolutions specialist, Caroline, told me that their PMI department does not talk to anybody on the phone. Nine (9) months later and as of this writing, Security National owes me $359.51 in PMI overcharges. Resolution is no where in sight. This is a bad company. Please help me get this issue resolved. I need them to refund me the overcharged amount.