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ComplaintsforRamada North Temple - formerly Quality Inn Airport
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Complaint Details
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Initial Complaint
08/19/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am filling this out for my family who is currently on the road back to Nevada. They checked into this motel on 8-18-21 that was booked through Priceline. They paid around $100 each for two rooms. As they were going to their rooms, the downstairs rooms had broken windows and the rooms were turned upside-down. As they were going to their rooms upstairs, the hallway had urine and a strong smell of the urine that was so strong, they went back to the front desk and explained that they couldn't stay there. The employee said fine, but they would still be charged. The people loitering around the motel looked as if they were on and selling drugs. The area was too frightening for them to stay. A simple visit to this motel when the sun is down will explain why my family was too scared to remain there. My wife and I found them a different motel near the airport as they were too shaken up to know what to do. They were planning on driving to Wendover until we were able to help them.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.