Business ProfileforJerry Seiner Dealerships

Purchased (2) 2021 Escalade ESV vehicles from this dealer. They have had numerous problems and have had to take my ESV back to them on numerous occasions, one of issues is the front bumper pops out on both sides where the body line meets the head lights. This has been going on since new, and rips the paint off each time. The brackets are broken that holds this together, now down at the dealer for the 6th time since new. They have yet to fix the issue. I had to cancel summer vacations, because the vehicle has been in the shop now for OVER 10-weeks. I have called multiple service technicians, left voicemails and none of them have responded to my messages, nor bothered to call me back over the last 8 days. The service technicians can’t give an honest answer. 3 main items to repair, the bumper popping out now for the (6th) time. The retractable canvas shade cover broke a clip and needed to be replaced. Service technician told me 6 weeks ago, they had that part and had a tech working on the replacement that day. I needed the vehicle and asked to come pick it up the next day. Nobody called, nobody answered, or returned my calls. The air ride went out on this same vehicle, with only 30k miles. Again asked to pick up vehicle, the other tech was no longer working there. Asked again to pick up vehicle since sun shade was fixed and had a trip planned. Nope they said the suspension module is out of the vehicle and new one comes on Oct 6th (6-weeks ago). They took back the AT4 courtesy vehicle 4-weeks ago, barely put 1k miles in 7-weeks & gave me get a cheap Jeep Encompass. When you spend $250k on 2 vehicles and have chosen the top of the line Escalades for that reason, they should also be taking care and considering the customer satisfaction and quality. Have had multiple problems with this dealership since purchase, and even discussed with GM of dealership, which did nothing for resolution. Still terrible customer service, no Escalade, no resolution, no response.