Business ProfileforStrong Volkswagen

My family and I have been buying cars from Strong VW for over 20 years. I have brought in others because I thought so highly of Strong. I got my VW Jetta S end of 2020, brand new. A couple months after, I started having issues with my air conditioning. It was blowing hot air instead of cold. I waited until May of 2021 and took my car in on May 31, 2021. They said my AC looked fine. I have brought my car in to the dealership twice a year where they recharged my AC but didn't fix the problem. March of this year, I brought it in again due to the AC and they found a leak and repaired said leak. I have had to argue with the front desk because of these issues and them trying to charge me for said issues. They have belittled me and treated me terribly every time I have been in. Incredibly disappointing. I have paid for the warranty and due to the faulty air conditioning system, the financial burden has been put on to me. I have spent countless days at the dealership over this ordeal. I bought a brand new car so I wouldn't have issues like these. My warranty should cover my AC and I have proof that it does, yet I come in and have to explain to customer service why I should not have to pay for a mess up that volkswagen created. I either want an entirely new AC system or I want an exchange for a new car. This is not okay.