Customer ReviewsforStrong Volkswagen

If you absolutely love working with people who are shady, deceitful, and will do everything they can to s**** you over, strong VW is the perfect place for you!Was told multiple times I'd be getting a certain number to trade in my vehicle, made the mistake of trusting them and they ended up giving me $2,000 less than I was told. Also, have an 800+ credit score and got a much worse interest rate than I was originally told. Their hidden fees and "lifetime warranty" will cost you thousands on top of what their listing price is. Definitely was my fault for not paying closer attention while signing paperwork (through the constant small talk and rush to sign everything). Learn from my mistake and do not do business with them!

On June 15, 2023, I traded in my Jetta GLI with low mileage and purchased a brand new 2023 GTI 40th Anniversary Edition. The buying process was most basic customer service. After 2 days of owning the car, I noticed that the backup camera was freezing, and the Apple Car Play has distorted pixels. On Monday, I decided to call Strong VW to see if I can bring it in immediately so they can diagnose the problem considering that it's a brand-new car. Normally, in other dealerships that I worked in the past like the *****************************, they would let me bring in the car immediately, especially if its safety issue such as a backup camera not working; however, that wasn't case for Strong VW. After calling them and emailing them for 3 days to get my car checked immediately instead of waiting for the 2nd of week of July due to safety concern, they couldn't take me in for unknown reasons. I spoke to one of the sales managers and. He said that he's back up camera has been broken for 9 months and I should just be fine, or I could go check some other dealership. I kept on calling multiples times the entire day and all they did was just to transfer me in an extension line that nobody answered. Fortunately, I wrote them 1 star review in Volkswagen ****************** and Yelp. That's how I finally got their attention that I have an issue that needs to be addressed immediately. I called them again for multiples times and finally spoke to *******************, one of the salesmen. He acted like he owned the dealership by telling me that the dealership is done dealing business with me. After sending me an email that I am part of the Strong Volkswagen Family and bringing business to them by trading in my car and buying a brand-new car, I was treated like a piece of garbage. Finally spoke to the Sales manager, *******************, and he kept on smirking when I explained to him about my frustration, but he let me walk in the next day. They are the most unprofessional people I have ever dealt with buying cars.

Misleading used car listings on KSL classifieds. They ******* ksl classifieds with listings, which are deliberately significantly lower ($4k on average) than what they posted on KSL classifieds. So misleading, frustrating, and dishonest.

I went into Strong Volkswagen to checkout their new deals in 2018. When we went out for a test drive they take your car keys until you return. THE PROBLEM is that they refused to give me back my car keys even after I asked multiple times insisting that I needed to buy the 2018 Tiguan and trade in my Prius. I asked three time for my car keys back until I got so frustrated that I stood up and yelled for my car keys back. Instead of helping me they sent a VERY forceful closer salesmen to me who provided a slightly better deal on my trade and as well as two other salesmen. Trying to convince me that all the lifetime service savings would make it more affordable on my budget. I felt ganged up on and intimidated also I had to get to work so I finally caved and bought the brand new SUV that was out of my pricerange. These intimidation tactics and the fact that they refused to let me leave I believe should have been reported to the police.