ComplaintsforReal Property Management-Wasatch, LLC
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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
AC not working in Unit. Reported Saturday. Business told me they didn't receive our message on Monday. I asked to speak to a supervisor. ****** told me there is no supervisor in until Wednesday. Person was supposed to come take a look on Monday according to their notes. Someone came at 2:00pm today to look at it, said they can fix it but do not have approval from property management company. Called person from property management company and the person that said their supervisor is not in until Wednesday, said we sent a message to the property owner it will be 24 hours until the property management company can make a decision.I would like to speak with a supervisor, and confirm this is the way things are generally handled or a fluke from a person that is not aware of company policies.Business response
07/31/2024
****************,
I am very sorry for your frustration. I know how miserable it can be having no A/C in such hot weather. Your afterhours call came through on Saturday 7/27/24. Unfortunately, there were no HVAC vendors available as with such hot temperatures, they are all booked out several days. We were able to get someone out there in a timely manner. They have assessed the situation and have provided our company with an estimate. In order for us to proceed with that, we must get approval from the owner. We have reached out to the owner and are awaiting a response back. I can assure you that my team is doing all they can while following protocol. I will make sure you get a follow up today, 7/31/24. Again, my apologies for the inconvenience.
*************************
RPM Wasatch
Office Manager
Customer response
07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Contact Information
1455 W 2200 S
Salt Lake City, UT 84119-7214
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.