ComplaintsforGeartrade.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi ****! Thanks for reaching out about this! We received a tent from you earlier in 2023, a Eureka tent. The tent was rejected due to condition and then donated when no action was taken on the item. Please let us know if you have any further questions or concerns – we are always happy to help wherever we can. Thanks, ***** Customer Service E: *********************** W: Geartrade.com I gave my Eureka Space tent to my friend **** ***** in January of last year. He sent it to Geartrade. Geartrade did not respond to him for months....I kept asking him what happened to the tent...he said they were appraising it...HE ASKED THEM where the tent is and they did not answer...the tent was in excellent condition bought by a doctor and worth $450.00. They did not appraise the tent or respond to **** ***** for months...**** told me they just sent him the above response- that they "DONATED" my tent- without MY PERMISSION and they contacted **** for months to tell him they were doing so HE SAID THEY NEVER CONTACTED HIM! So they lied to him and they gave away my property without my permission or his permissionBusiness response
01/04/2024
It appears that this customer is actually using our service and communicating with us through another customer of ours, so sorry for the delay! Here is the correspondence we have had with that customer so far (see screenshot attached).
When customers send us items for sale, we communicate with them via automated system emails to keep them updated through the process. When we received their tent, their tent was rejected because it did not meet the criteria of items we accept, which can be found here:
****************************************************
In this case, the tent was too old and the actual material of the tent was deteriorating and starting to fall apart. Because of this, it could not be resold.
We let the customer know that their item was rejected and at this point we gave them the opportunity to receive the item back or donate the item. We know people don't always see these emails, so we actually send a few emails to remind them. Since the customer did not take action on their item, their tent was donated per our terms, which states: " If an item is rejected and you do not respond to requests from Geartrade to either have the item sent back or donated after 15 days, the item may be donated or recycled at Geartrade's discretion."
You can view these terms here: ******************************************************
As a result, this item was donated to the rescue mission in Salt Lake City, UT. Unfortunately, this customer contacted us around 8 months later, so there was nothing we could do to get it back. We hope they understand and we're happy to answer any other questions they might have.
Thanks,
RobGeartrade.com
Customer response
01/05/2024
Complaint: ********
I am rejecting this response becauseThis is not at all acceptable...sorry...**** ***** stated he received no such messages from you no emails whatsoever.
PERIOD.
Noone gave you permission to sell the item..
The item was not old and deteriorated- it was perfectly usable....
You never sent any evaluation of the item since it was received 8 months ago...
It is your responsibility to make sure the person who gave you the item receives your emails before you take action.
You did not do this..
There is no proof the tent was old and deteriorated- in fact I was informed the tent was usable and in excellent condition...
There is no proof of your emails sent to **** *****
He did not receive them..
Therefore- both of your statements may be fine to you but not to me
You have misappraised my property and then decided without permission to steal it from me.
****** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.