ComplaintsforABS Kids

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Account number ******* Dates of service: multiple since August 2023 Amount paid/billed over $3000, current balance at $2,457 What business committed to provide you: since first contacting the business, everyone has assured me they would provide a live in person ASL interpreter for my Deaf son, after rescheduling several times due to last minute cancellations of interpreters with Linguistica, one doctor finally contacted a different agency and they successfully had interpreters during the testing and intakes. Once regular services began, there was no interpreter. My son is receiving ABA therapy and that includes parent coaching. My son has been getting by with an unlicensed uncertified behavior tech who knows minimal Sign Language, but My husband is also Deaf and needs an interpreter for parent coaching. They initially refused to provide one, I sent the ADA Laws to them and then they agreed to provide one. They continue to reach out to Linguistica despite being warned multiple times that that group never sends a live interpreter. Attached screen shots show evidence that they continue to try to work with Linguistica and they have now experienced 1st hand that they don’t work out. Whether or not they’ve tried to resolve issue: their efforts were minimal as they ignored my recommendation for companies that WILL send in person interpreters. It seems like they are putting all their effort into a knowingly failing system. We have also reported them to the board that provides their accreditation to practice ABA Therapy as they violate several of those requirements as well. We would like a refund for the appointments where there has not been an interpreter, especially the “parent coaching” which hasn’t effectively happened.

• Initial Complaint

  03/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When we signed up for ABA therapy with ABS Kids, we were told by the company that if/when we met our insurance limit they would contact us about our options for therapy continuing forward through reducing our hours or canceling services out right. Well we were contacted by ABS Kids at the end of October 2021, beginning of November 2021 about reaching our insurance limit. When we finally were able to make contact with the billing department, which took at least 2 days to hear back from them after I left a voicemail because no one was able to come to the phone when I called the first time, they told us about reaching our limit and asked if we would agree to private payment for the balance. We knew ABA is expensive so we were expecting to be told we owed somewhere around $5000 because a little bit of time (we assumed) had passed since the limit was hit. Come to find out, our insurance limit was reached back in July, and we were now on the hook for $20,000. Neither one of those details were disclosed the first time we were finally able to talk to someone about our account. There was also a person we talked to who openly admitted that there was a clerical error on their side that caused us to go so long without being contacted about the insurance limit. Eventually we got it worked out that we could fill out a hardship application to write off the debt. They encouraged us to go this route because it would look bad for the company to write off the debt as “bad debt.” We were also told to apply for Medicaid to have them do some retro payments for some of what we owed as well. Well for both cases it turned out that we just barely made too much money for our family size to qualify for either benefit. Well about a month after I found out we didn’t qualify for the hardship. They told us all they could do for us was to take 20% off of our debt. So now we owe $16,000 instead of $20,000. But from my perspective we are being left on the hook for their mistake.

  Business response

  03/27/2023

  I am responding to the attached complaint.  I appreciate you bringing this to our attention. We will be settling this with the family.  Thank you 

  
  

  
  

  Have a great day!

  
  

  
  

  
  

  Darla C*****

  Director of Authorization & Billing Department

  ABS Kids
  

  Office/Fax: ###-###-####

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