Business ProfileforPermaPlate Company, LLC

I contacted the company regarding a warranty claim. They responded with - --------Sent: Mon, Mar 25, 2024 at 6:47 PM Subject: RE: Siskin Determination | C-********** [ ref:!00D1N02qnyv.!500Rb07zKFW:ref ]Hello *******, We wanted to reach out and follow up on your claim. This is just a reminder that a technician has been assigned to your claim to have services completed on your vehicle. Please contact the technician listed below at your earliest convenience to get an appointment scheduled. Technician: xxxxxxxxxxxx Contact: AH Phone: xxxxxxxxxx Email: sales@xxxxxxxx Please note that claims must be pursued within 60 days of approval, per your warranty contract terms. Failure to pursue your claim *** result in claim denial. Please feel free to call our *************************** toll free at ************** with any questions you *** have.-------------------I 'pursued' the claim by contacting AH. After several exchanges that I had to initiate, he had me contact a local individual who observed the issue and was not helpful. I contacted AH yet again that same day, May 29, 2024, and again texted him pictures of the issue with my vehicle's exterior. He assured me he would be in contact. June 27th I still have not heard anything from AH and contacted PermaPlate again to determine next steps. The responded by indicated the claim is closed as I have not 'pursued' the claim within the 60 day window and there is 'nothing more they will do'. How is me contacting THEIR technician NOT 'pursuing' the claim!Additionally, they indicated they sent an email on May 15th that they would be closing the claim. As you can see from the email snippet included, I don't delete emails. I can find NO email from them beyond the three from March. (Yes, I checked spam.)