Business ProfileforAlderwood Holdings, LLC

On 10/4/2021, I signed a contract for security alarm services to be provided by Alder Holdings. I paid $149.00 activation fee and agreed to pay $39 per month for said services. The salesman stated it was a do it yourself installation system but if I had difficulty, he would send someone out to install for an additional fee of $80.00. After the system arrived, I attempted to install it myself but could not get it to work. I am currently disabled from a brain trauma injury. I explained my situation to the salesman and he stated he would send someone out to install it for the $80 fee. I agreed and asked for a person to come and install the system. Weeks went by and no one ever came. I telephoned the salesman and he assured me he would send them out. I soon forgot about the matter but have been dutifully paying the $39 monthly charge since 10/4/2021 for no service. Recently, my financial advisor caught the recurring charge. I explained what had occurred. He claimed it was breach of contract for services never provided. I contacted the company on 3/21/24 and 3/22/24 in an attempt to cancel the account. They refused and stated I had a 5 year contract. I reminded them that I have been paying for no service for over 2 1/2 years. They did not care and refused further assistance. I changed my credit card so they could no longer charge it but they continue sending nasty notes of a past due amount. Currently I am behind 2 months. I would appreciate any assistance to resolve this issue. I am a disabled senior citizen and cannot continue to pay for a service they have failed to provide.