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Complaint Details
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Initial Complaint
01/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am with Dominion Energy in **/SC, my account number is **********. I live in ******** **. Upon moving to ******** in August 2021 I set up Dominion Energy as a payee that would get paid by my bank via online banking (such I do with all of my bills). When I selected Dominion Energy I did not realize it was ****. The first payment that went to **** in September 2021. It came back to my bank and I did not realize it. In October 2021 another Payment went to **** and this time it was not returned, still I did not realize it. I realized it at the end of October when I was sent a huge **** with late payment included from Dominion Energy in **/SC. I then went to my online banking and saw the mistake, it was with the payee. I paid Dominion Energy paid **/SC in full, updated the payee to reflect **/SC, and them proceeded to get my $230.65 back from **** that was received by them on October 15th, and not returned.This is where I have a problem. Yes, I made a mistake. But not giving my money back is totally not acceptable. I started calling **** in October. I made one call in October and was told this inquiry would go to the ***************** and I was told it would take a week for anyone to get back with me. Heard nothing. I called several times in November and each time getting the same explanation. Nothing. I called several times in December an spoke to very kind representatives but nothing has happened as of yet. One excuse was they could not send the money to me, they would have to send it to **/SC. Something I totally did not understand. I have called **/SC and they have received nothing from ****. it is now January and I have made one call so far. The young lady assured me she would send the information to the ***************** and get back with me. That was two weeks ago. I am hoping that you can assist me with bringing closure to the situation. I appreciate you hearing my concerns. Thanks and have a great day.Business response
01/28/2022
Our **** office does not have access to customer accounts in ********. I was able to confirm our customer's payment was found and applied to her ******** account on January 13, 2022. She should have been contacted by our ******** office to confirm this credit.
Please close this complaint as completed. Thank you.
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Customer Complaints Summary
21 total complaints in the last 3 years.
10 complaints closed in the last 12 months.