Business ProfileforRestart Tree Care and Landscaping, Inc

We had Restart do two jobs.The first was to cut down some trees and clean up. The trees included a 50-foot poplar. They were done in just a day and clean up was exceptional. Five stars for that task.The second was to build 300 feet of vinyl fence. The bid that we were given (before signing the contract) was a good price. Then two days later they returned and said that they had forgotten to include the cost of site prep which added another 30% to the total cost. After they had started construction the city engineer halted work because they had not acquired a permit and were not building it according to local code. Once they adapted the original design (just a couple of easily fixed things) they finished the job quickly and we love the fence. BUT they did not clean up after construction--leaving holes, dirt piles, and an extremely uneven surface. They had to remove about 50 feet of concrete curbing and instead of carting it off, they simply buried it in our garden without telling us. We discovered it today as we were trying to get our yard back in shape. As a further irritant, they used my ladder for some task or other, but did not put it back where they found it. In hindsight I wish I had read the reviews on-line and gotten some other bids for the fence job. After their cleanup failure, I feel like I was overcharged.While we are very happy with the tree removal (and cleanup) and the fence, we are unhappy about the changing cost, the failure to get a permit and learn city fence codes (which are actually fairly standard codes for ****), the lack of any attempt at cleanup after the job, and the burial of concrete debris in our garden.They did a great job with the trees, but a mediocre job with the fence, thus one star for the trees, one star for the fence itself, zero stars for fence cleanup and lack of city permit and knowledge of fence code.