Business ProfileforWEX Bank

My business interactions began with Wex Bank via their services offered through Shell Fleet Solutions. I initially applied for and was approved for a Shell Small Business Fleet card. 6.12.21- received email stating approved cards and onboarding documents were mailed. Nothing was received. I began to contact Shell and Wex during the month of July. I did not receive a response from Shell until 11.22.21, giving online access. I was directed to order a replacement card for the original card sent and to add my drivers. My account was charged for the card that it had not received. No billing statement was sent by mail as requested. This $3 charge went into default. After many hours on the phone with various agents, Wex finally agreed to send the cards that had yet to be received by charging my company a priority mailing fee. Due to the treatment my company had received for months and the way in which various agents had spoken with me and other associates, I asked to file a complaint and be contacted by management multiple times. I was not contacted by management, but my account was suspended, pending re-evaluation. After 6 months of having no access to my account, the same day I activated the business cards the account was placed in a suspended status. I was told this status would take no longer that 2 weeks. Weeks after I had been continuously gaslit by various agents, I requested to close my account. The account was not closed when originally requested, I left a complaint at the number provided, then was forwarded an email to again cancel my account. I cancelled my account on 1/19, I was mailed a letter to my business dated 1/20 that my application had been reviewed and deemed ineligible without a deposit. As a small, disabled-veteran, woman and minority owned business, I cannot begin to list the impact that this particular interaction has had on my business over the past 6 months. I would like a fair solution, that includes an apology for the unprofessionalism.