ComplaintsforMed USA Inc.
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Complaint Details
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Initial Complaint
10/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
In Dec. of 2020, I received a COVID test from Premier Diagnostics, and afterwards received a call from the Health Department for what turned out to be a false positive, and had to go through quarantine. They blamed their lab associate (Sports Drug Laboratory), but I argued that neither I nor my insurance should be charged. I filed a BBB report (#********), and they initially tried blaming the DoH, but that was easily disproven by previous emails, after which they stopped responding, and the case was closed. Med USA started sending me bills on behalf of Sports Drug Laboratory, and I let them know the charge was unwarranted and I filed against SDL (case #********), who never responded. I let Med USA know several times about the complaints, and each time they said they would put the account on hold and investigate, and finally that they would investigate and let me know the final resolution, but instead they continuously just keep sending bills. Accnt #*********Business response
11/23/2021
Good morning.
Solely in the interest of bringing this to a close we are waiving the $200 balance on this account and nothing is due from the patient at this time.
Thank you for your patience on this response.
Ben
Customer response
11/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.