Customer ReviewsforTotal Care Auto Powered by Landcar
16 Customer Reviews
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Review from James c
1 star07/27/2024
This warranty is not a warranty it's a total rip-off.Total Care Auto Powered by Landcar Response
08/01/2024
I'm sorry to hear you are not satisfied with your warranty. Please feel free to reach out to me with your concerns.Review from Daniel G
1 star05/09/2024
So here I am almost three years from purchasing a new car from ************************* for my daughter who was going off to college. During the final financing we specifically discussed the *********** program as we had it on previous vehicles and were very happy with it. Since my daughter was going off to school we wanted her to have no worry maintenance for the foreseeable future. They signed us up, we finished purchasing the car and all was well. Fast forward to now and we were looking to do some routine maintenance at 12k miles and come to find out what they actually sold us was Total Care which is a 3rd party program that I cannot even find info on where to get covered upkeep. The finance person was very sly by not stating that what he actually sold us was a 3rd party program and not ****** care. Additionally you don't realize this for the first two years because standard ****** care is included for that time frame. So even though we thought we were signing up for a 5 year ****** program we were slapped with a garbage third party program that we cannot use, spent thousands of dollars on and cannot get a refund. Very sleazy practices by this dealership and this warranty program, definitely buyers should be very aware of. Avoid ************************* all together as my research has shown this is common practice amongst these dealerships.Review from Makenzie M
1 star05/07/2024
If I could give 0 stars I would! Just like everyone else listed here. This "warranty/care package" is a complete ************ of $. You will never get anything out of it.Total Care Auto Powered by Landcar Response
05/08/2024
I would be happy to review this with you I would just need a little more information to find your contracts. Please email email at ********************************* with your VIN and concerns. Thanks!Review from Travis F
1 star03/29/2024
Bought an oil change package through the dealer only to find out (after a year) it expires in 1 year. How many people get 3 oil changes in one year in these new cars. That would mean that you're driving 30k to 40k miles per year. Called this company and they didn't want to try and help in any way whatsoever. It's almost like they deal with this issue on the daily and have a zero tolerance policy. I feel like I got scammed. What a joke. Avoid this company at all costs.Review from Lorraine S
1 star10/16/2023
Bought an oil package through *************** dealership in the amount of $90 for 3 oil changes.I used one, 3 months later my transmission on my ****** Murano with less than ****** miles, needed to be replaced. I received a quote from ****** and the bill to replace the transmission was over $8,000. I decided to buy another vehicle. I requested a refund for the remaining 2 oil changes in the amount of $60, was told by ******, they use a third party - Total Care Auto Powered by Landcar. I had to fill out forms which I sent, was told I would receive a refund. After 2 months and no refund I called and again was told by **** that he would send a refund, another 45 days go by and no refund. I called again, this time **** said to much time had gone by and that there was a cancellation fee of $25.00, he said I would not receive any money. I called ****** accounting, talked to *******, and she repeated that **** had sent them an email that said I was not to receive any refund. The complaint is against Total Care Auto and ******.Review from VINCENT B
1 star08/08/2023
I took my car in for a warranty repair at ************************* this past weekend. The service manager has been trying to contact you guys for the past 3 days to verify the warranty. According to the contract/warranty, the repair for the wheel bearing is covered. What does it take for you to call back to confirm? You guys are terrible. If I knew this would happen, I would never bought an extended warranty. TCA stand for Total C*** Agreement ****************Total Care Auto Powered by Landcar Response
08/10/2023
A claim was opened yesterday for this issue and is just waiting on documentation from the dealership to finish processing. I also show the customer is submitting documentation for reimbursement on a rental. If the customer has further questions they can reach out to me at ************.Review from Garrett G
1 star05/21/2023
Buy this warranty if you never plan on using it! The dealer (who sold me the warranty) will not honor parts of the warranty they dont want to deal with, and the warranty company is absolutely no help. They also force you to go to their dealers to get any work done, no matter how far or inconvenient, the last dealer they made me go to has had my car for 6 weeks. This company will not even stand behind their product and help you get issues resolved, if the dealer wont do the work, they just make excuses.Review from Matt H
1 star03/14/2023
Without opting in I received unsolicited and deceptive text messages implying I had already purchased their Prepaid Maintenance Contract and they just needed some information to finalize my contract. This aggressive marketing is unethical and misleading at best and illegal false advertising at worst. TCA is a scam that youd be best to run from.Review from Ryan W
1 star08/19/2022
This is a horrible company. I payed thousands of dollars to have them cover my **** F-150. The cam phaser went out with ***** miles left on the warranty and they refused to cover it because 50 page service history was inadequate. They found every excuse to not cover the repair. This warranty company is a scam.Review from doru b.
1 star07/12/2022
I canceled the Total Care Auto on 05/28/2022 at ****************************************** ****** ******* dealership,the following contracts:TCA-B8806655 PPM-B8806656 VTA-A8806659 APP-B8806657 DPS-A8806660 Total value: $3654 The cancellation was within 30 days period and I did not get my money back yet. Please, resolve this issue ASAP, and give me the money back, because I don't want to pay interest for this amount at ****** Finance.The reason for the cancelation was misleading the price from verbal $600 to over $3600's in the papers (customers should be cautious when signing the papers in a hurry).Thanks ***********************Total Care Auto Powered by Landcar Response
07/13/2022
Your request has been processed by the dealership on 6/30/2022 and they would have sent the refund check to the lender. Please note that the ****A8806659 and APP-B8006657 are non cancellable products so those weren't included in your refund amount. If your lender has not received the check please reach out to the dealerships accounting office. You may also reach out to me with any questions.Customer Response
07/13/2022
First of all, I had all the right to cancel these warranty/discount contracts VTA-A8806659 and APP-B8006657 because I did in writing in 72 hrs. My contract was signed on 05/24/2022 8:00 pm and I wrote the cancellation on 05/26/2022 and handed to the finance person *************************** from Larrry ****** ******* Finally I signed another paper for cancellation for all of them in the same finance office on 05/28/2022 11:00 am. These two discount contracts had $214.00 and $1200.00 prices. I want the money refunded to the finance or to me.Customer Response
07/22/2022
Note: 72 hrs. or 3 days apply to rescind an agreement for all warranty/discount service contracts in ******* according to A.R.S. 44-1797.05 In conclusion, ****A8806659 and APP-B88006657 are cancellable products in ******* if they are cancelled in 3 days.
Customer Review Rating
Average of 16 Customer Reviews
Contact Information
9350 S 150 E Ste 220
Sandy, UT 84070-2755
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