Customer ReviewsforTotal Care Auto Powered by Landcar

So here I am almost three years from purchasing a new car from ************************* for my daughter who was going off to college. During the final financing we specifically discussed the *********** program as we had it on previous vehicles and were very happy with it. Since my daughter was going off to school we wanted her to have no worry maintenance for the foreseeable future. They signed us up, we finished purchasing the car and all was well. Fast forward to now and we were looking to do some routine maintenance at 12k miles and come to find out what they actually sold us was Total Care which is a 3rd party program that I cannot even find info on where to get covered upkeep. The finance person was very sly by not stating that what he actually sold us was a 3rd party program and not ****** care. Additionally you don't realize this for the first two years because standard ****** care is included for that time frame. So even though we thought we were signing up for a 5 year ****** program we were slapped with a garbage third party program that we cannot use, spent thousands of dollars on and cannot get a refund. Very sleazy practices by this dealership and this warranty program, definitely buyers should be very aware of. Avoid ************************* all together as my research has shown this is common practice amongst these dealerships.

Bought an oil change package through the dealer only to find out (after a year) it expires in 1 year. How many people get 3 oil changes in one year in these new cars. That would mean that you're driving 30k to 40k miles per year. Called this company and they didn't want to try and help in any way whatsoever. It's almost like they deal with this issue on the daily and have a zero tolerance policy. I feel like I got scammed. What a joke. Avoid this company at all costs.

Bought an oil package through *************** dealership in the amount of $90 for 3 oil changes.I used one, 3 months later my transmission on my ****** Murano with less than ****** miles, needed to be replaced. I received a quote from ****** and the bill to replace the transmission was over $8,000. I decided to buy another vehicle. I requested a refund for the remaining 2 oil changes in the amount of $60, was told by ******, they use a third party - Total Care Auto Powered by Landcar. I had to fill out forms which I sent, was told I would receive a refund. After 2 months and no refund I called and again was told by **** that he would send a refund, another 45 days go by and no refund. I called again, this time **** said to much time had gone by and that there was a cancellation fee of $25.00, he said I would not receive any money. I called ****** accounting, talked to *******, and she repeated that **** had sent them an email that said I was not to receive any refund. The complaint is against Total Care Auto and ******.

Buy this warranty if you never plan on using it! The dealer (who sold me the warranty) will not honor parts of the warranty they dont want to deal with, and the warranty company is absolutely no help. They also force you to go to their dealers to get any work done, no matter how far or inconvenient, the last dealer they made me go to has had my car for 6 weeks. This company will not even stand behind their product and help you get issues resolved, if the dealer wont do the work, they just make excuses.

Without opting in I received unsolicited and deceptive text messages implying I had already purchased their Prepaid Maintenance Contract and they just needed some information to finalize my contract. This aggressive marketing is unethical and misleading at best and illegal false advertising at worst. TCA is a scam that youd be best to run from.

This is a horrible company. I payed thousands of dollars to have them cover my **** F-150. The cam phaser went out with ***** miles left on the warranty and they refused to cover it because 50 page service history was inadequate. They found every excuse to not cover the repair. This warranty company is a scam.