Business ProfileforDel Sol, LC

Dear Better Business Bureau, I am writing to formally express my extreme dissatisfaction with Del Sol and their failure to honor their lifetime guarantee for sunglasses. As a travel industry professional and owner of a successful travel blog, I have been a loyal customer and advocate for Del Sol for several years. In the summer of 2022, I purchased two pairs of Del Sol sunglasses at a retail location in Cozumel, Mexico, at a price point exceeding $100 per pair. I relied on Del Sol’s advertised lifetime guarantee when making this purchase. Previous experiences utilizing the guarantee were positive, with replacement sunglasses of equal value promptly arriving in protective cases. However, in the summer of 2023, my experience with Del Sol’s customer service dramatically deteriorated. Despite multiple attempts to redeem the lifetime guarantee for replacement sunglasses, I encountered significant delays and difficulties. After filing a complaint with the Better Business Bureau, I eventually received replacement sunglasses. Unfortunately, the issues have persisted. In July 2024, I again attempted to utilize the lifetime guarantee, only to receive sunglasses of significantly lower quality and value. The sunglasses arrived damaged and without the requisite protective case or microfiber bag. Additionally, they lacked any identifier or guarantee number, preventing me from redeeming another replacement pair. Despite numerous attempts to contact Del Sol via email, phone, and social media, I have received no response. I am requesting that Del Sol promptly contact me to rectify this situation and provide two new pairs of sunglasses that match the quality and price point of my original purchase. I trust that you will take appropriate action to hold Del Sol accountable for their breach of warranty and substandard customer service.