Customer ReviewsforNorth American Construction, Inc.

Working with **** was great! She listened to our wants & concerns. We are very pleased with our completed project.

We contracted with North American Const to do a major remodel on the main floor of our house. Take out walls and put in a wall to expand our master bedroom, plus take out a wall to open our kitchen into the family room. They had an engineer come and check which walls were bearing walls so they got the right support. We were a little nervous. **** helped us know what to expect, helped us pick cabinets, countertops, flooring, etc. The crews - ***** and others - were great to work with. We had a lot going on and there were a few issues with our house that they helped to correct. It's an older home - they finished the original hardwood floor, put in new flooring everywhere else, new kitchen cabinets, countertop, paint - the works! We love how everything turned out! I would definitely hire them again for my future projects.

Would have given 4/5 stars initially after project. Now we are three years out and Im sad to say paying the price for hiring NAC. Things were not done well. We had to rip up the floor and found they did not install it right at all. No padding layer underneath that we had requested and the wood was just laid down. Not glued or nailed or anything. They did the stair treads the cheap way and three of them broke in the last three years. We found areas where they left holes in the walls and just covered with trim. Didnt follow installation instructions on our heated towel bars and they have since cracked and pulled out of the drywall. Our sink plumbing is leaking and caused a mold issue in the level below. And this is after being 3 months behind plan and way over budget because they quote you for the absolute cheapest fixtures and tile and such that anybody could ever dream of.

I recently hired North American Construction to do a remodel on the main level of my house. This included new bamboo floors, book shelves, TV entertainment wall, new cabinetry for serving counter, custom quartz kitchen table, quartz counter tops, tile back splash, sink, wainscoting, and complete bathroom remodel. Needless to say, it was quite extensive. Char and ***** along with their crew were great to work with and very professional. Im not a builder or designer and they were so nice to work with to help with little design elements and functionality. I was also working within a budget so they helped me find ways to save money while not cutting corners. Im sure they saved me a few thousand dollars during the process!! Super happy with them and I will hire them again in a few months when I tackle my master bedroom and bathroom remodel!!

We hired this company to remodel our kitchen/main floor, and patch drywall in the basement after we had water damage. The work included new flooring and baseboards, cabinets, countertops, backsplash, lighting, new electrical, drywall, and plumbing. When we hired Char we expected that she would manage the project and keep things on schedule. We also expected professional work. She seemed great at first, but that quickly changed. We had major problems with every aspect of the project, and she would try to talk her way out of it, or pass the buck to ****** who managed the workmen, and did some of the work himself. First, they installed our flooring incorrectly and had to rip it up and redo it twice. Now, 6 months after completion we have big gaps in the floor boards and have to hire someone else to come fix it. They neglected to put down any kind of covering on the new flooring and the electrician scratched the floor and left the house a complete disaster. It took us several hours to clean up after him. Cabinet install was shoddy. 2 of our base cabinets are crooked and don't line up with the countertop. They also refused to cut the base cabinet for the apron front sink, so we had to do that ourselves. Cabinet pulls are installed off center, outlets and covers won't sit flat because the backsplash tile is not flush. The baseboards were a NIGHTMARE! We have bullnose corners and the guy they sent did not know how to cut the angles. He finished the whole project in about 3 hours and it looked awful. There were 1/4-1/2 inch gaps between the angles. Char said they could just fill those in with caulk and it wouldn't be a problem...I don't think so! An amateur DIYer could have done better. We had to stop payment on a check until they had someone else come fix it. They had to rip out all of the baseboards and redo the whole project. We also never knew who would show up to our house, and when. It seems like they hire random people piece-meal, which is not what we expected. For example, 2 guys showed up to install carpet, but we had no idea they were coming. We had to quickly move all of the furniture so they could complete the job. While we were moving furniture, one of the guys (dirty and sweaty) plopped down on our sofa and made himself comfortable. Then he demanded payment when they were done. I had to call Char, and she passed the buck to ****** They left the old carpet and debris on our front lawn and took off.We had many other issues, this is just a few of them. We were told the project would be complete in 3 weeks, and at 5 weeks we hired our own plumber to come finish the work. Partly because we were sick of waiting for Char, and partly because we didn't trust they would do a good job. When we would bring something up that they had overlooked she would say "Oh, that's not a big deal. You can just do that yourself". Overall, Char talks a good game, but don't believe it! Hiring them might be the single biggest regret of my lifetime.