![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforZia Zensations, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Date 3/9/2022 Got some oil from there, I asked the lady if it had a money back guarantee, she said yes, I got so sick, dizzy, throwing up, I went in the next day to get my money back, they said no they would not return my money, I have taken CBS for my knee pain for 2 years and have never had a problem.I spent $96.52Business response
03/12/2022
This customer bought 2 of CBD Gel Rollon and Full ********************* in a special where she bought two items and got 1 free. The price of each item is approximately $45-50 each. She first stated she took a drop and it made her sick. That story changed several times. I told her to bring it in and we would refund the unused products. The first and second item she bought were almost entirely used and the third item was unused. we offered too refund her the third item but she stormed out of the store and didn't accept. We have never received a complaint like this. Our CBD products are absolutely pure and they are all *************************************** registered. Our third party lab testing is on our website under testing which is on QRs on every bottle. The employee that attended her has been with us for 7 months and she knows our return policy which is also stated on every receipt. We went above and beyond our return policy considering we were going to give her the $45 dollars back for an item she got free.Customer response
03/12/2022
I only took a little drop in one day, and used the roller one time, they did not even look at the drops in the drops meaning they never took it out of the box, and as for my story changing, it never did, I had the stuff for a day, I did not take all of it in one day, I think they are the ones not telling the true and they never offered to give any money backBusiness response
03/14/2022
As stated previously we will happily refund the unused roll on for $45. You can come by any time for the refund. Just bring the unused roll on.Customer response
03/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
10450 S State St Ste 2240
Sandy, UT 84070-4182
Business hours
Today,11:00 AM - 7:00 PM
MMonday | 11:00 AM - 7:00 PM |
---|---|
TTuesday | 11:00 AM - 7:00 PM |
WWednesday | 11:00 AM - 7:00 PM |
ThThursday | 11:00 AM - 7:00 PM |
FFriday | 11:00 AM - 7:00 PM |
SaSaturday | 11:00 AM - 7:00 PM |
SuSunday | 12:00 PM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.