Complaintsfor4Life Research USA, LLC

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I just received a message from my ******************* about a $97.10 charge from this company, I called to see what address and person made order, just gave me the 1st name *******, and said the state of *****. Problem is, I live in ********* and never have heard of 4 life research. I see their head quarters are in ****, They refused to give me the address of where the product ordered was suppose to be delivered, they also refused to give me the way the purchase was made,either on line or phone order. Makes me think someone that is employed at their company is a hack.

  

  Business response

  05/30/2024

  Dear ***************************,
  
  Thank you for bringing this matter to my attention. I understand the importance of promptly addressing customer concerns and appreciate the opportunity to respond to the complaint filed by *********************** regarding an unauthorized charge from our company.
  
  First and foremost, I want to assure you and ************ that we take such allegations very seriously. We value the trust of our customers and strive to maintain the highest standards of integrity and security in all our transactions.
  
  Upon investigation into the matter described by ************, which took several days to complete, I want to clarify that 4Life Research was the one that detected the fraudulent transaction and promptly halted the order.The card that was used for the transaction was never charged, and our records indicate that the bank never processed a chargeback related to this incident.
  
  Furthermore,it's important to note that 4Life Research did not previously have **************** credit card information in our ****base. Our company adheres to strict privacy and security protocols, and we do not disclose personal or private information to anyone without prior authorization. It appears that the individual who used **************** card obtained it from a source outside of our systems, potentially through unauthorized means.
  
  While I understand **************** concerns and frustration, for privacy reasons we will not disclose full credit card account numbers over the telephone to anyone, including instances where an individual calls in who claims to be the owner of the account.  I want to reassure ************ that we take proactive measures to safeguard our customers' information and prevent unauthorized transactions. We are confident that this matter was not internally mishandled, and that it has been resolved inasmuch as Mr. ***** **** was not breached in any way by our company.  We believe there is no cause for further concern in terms of 4Lifes handling of the issue. To be clear, however, ************ will want to avail himself of the remedies provided by traditional credit reporting bureaus to ensure his identity, personal ****, or other credit information has not been breached elsewhere.
  
  In order to address any lingering doubts or questions ************ may have, I am more than willing to provide additional information or assistance. He can reach out to our customer service department directly at [provide contact information],where our team will be happy to assist him further.
  
  Once again, I extend my apologies to ************ for any inconvenience this matter has caused. We are committed to ensuring that our customers feel safe and secure when conducting transactions with us, and we appreciate his understanding in this regard.
  
  Thank you for your attention to this matter.

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