Complaints

This profile includes complaints for Shipito, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shipito, LLC

  2889 W Ashton Blvd Ste 350 Lehi, UT 84043-3019

  
• 

  Shipito LLC

  3501 Jack Northrop Ave Hawthorne, CA 90250

• 

  Shipito, LLC

  Tualatin, OR 97062

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last 3 shipments were dispatched to me using their in-house shipito mailing. All 3 contained food items (cookies and coffee) which were clearly stated on the declaration, and shipped without issue.However, my current parcel was rejected as they informed me they cannot ship food items. I paid for 2 parcels to be combined in good faith (boots and cookies) as I understandably believed they were ok since they had shipped the items THREE times in the last 3 months which clearly shows a precedent. I understand however if they can no longer be shipped, and simply asked if they could remove the cookies free of charge as a goodwill gesture due to the confusion.This was 2 weeks ago, and I still have not had a suitable response or explanation, during which time the holding time for the parcel has expired, and I am now expected to pay for longer, even though it is only still there because they haven't resolved the issue!. My first complaint has not been responded to in an entire two weeks. The second one I raised last week, has had a very rude and ignorant agent refuse to answer any questions and keep telling me that they "do not inspect packages and have to go by what is written on the declaration" even though I haven't asked for any inspection, and HAVE been declaring exactly what is in the packages that were previously sent. I have asked him FIVE times to escalate to a manager, yet no manager response has ever been received.I send a couple of packages every month and would have expected at least a decent response time and thorough explanation even if my request was not honoured. I also wouldn't expect to be charged for extra holding when I could have had it shipped 2 weeks ago had they actually dealt with my issue

  

  Business Response

  Date: 02/28/2025

  Here is what we responded:

  I sincerely apologize for the delay in addressing this issue. This is not the norm for our service, and I appreciate your patience.
  
  I understand there may have been some confusion regarding what can be shipped, especially since coffee was previously allowed. While both coffee and cookies are consumables, cookies contain dairy due to the chocolate, which makes them subject to different restrictions. Its possible the churros also contained dairy but were unintentionally processed without being flagged.
  
  After consulting with our compliance team, we can offer you the following options:
  
  1. Ship with Shipito Priority Parcel If you choose this option, please be aware there is a risk that the package may be returned or fined due to the dairy content. In proceeding, you would need to acknowledge this risk and waive any right to a reimbursement claim if the package is returned.
  2. Remove the cookies Our team can remove the cookies at no cost to you.
  3. Ship with **** You may opt to ship the package via **** instead.
  
  Please let me know how youd like to proceed, and I can arrange for the package to be mailed out on Monday once your mailout request is placed.
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 6, 2024 I paid Shipito to forward my package to my address. The package was sent back to them due to them not creating the shipping label correctly. I immediately reached out to their support for a refund or re-delivery of the package. After haggling with them for a few days they finally agreed to re-send the package.After another few days they never followed through with re-sending my package. I was receiving delayed replies and canned answered from their support. After waiting at least a couple weeks, they still had not re-sent the package and did not refund me for my initial purchase. I was then forced to initiate a chargeback with my credit card company.Immediately after starting the chargeback dispute Shipito froze my account with limited **********************, demanding that I close the dispute in their favor, and holding my package in their warehouse hostage until I close the dispute. I have refused to adhere to this extortionary tactic from them and will be following through with my credit card chargeback, despite them stealing my package.I will never use them again, and I will advise others online not to use them either

  

  Business Response

  Date: 01/09/2025

  Hello, we apologize for the late reply. Our CS manager actually called this customer and he agreed to close the dispute so that we could move forward with resolving the issue. However, it doesn't seem to be the case, since he has yet to reach out to confirm he has closed the case. 
  
  
  Here is our response:
  
  Hello Mr. *********************** you once again for taking the time to speak with me.
  
  To summarize our conversation and the steps to resolve this matter: I will be reaching out to our ************ to obtain shipping rates for your packages via ***, ****** or **** In the meantime, you have agreed to close the dispute, and I kindly ask that you notify me once this has been completed. This will allow me to follow up with our payment team to expedite confirmation of the chargeback closure.
  
  As mentioned during our call, due to the holiday, the time difference between Austria and the ***** and the need to wait for rates and chargeback confirmation, my goal is to have this issue resolved and your package shipped between Thursday and Friday.
  
  I sincerely apologize for the miscommunication regarding the course of action in this unprecedented situation. We are taking this experience as a learning opportunity to ensure we handle similar cases more effectively in the future.
  
  If you have any further questions, please dont hesitate to reach out. Otherwise, Ill await your confirmation on the dispute closure to proceed.
  
  Thank you again for your understanding and cooperation.
  
  Regards,
  Mariana

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22740468
  
  I am rejecting this response because:

  I have lost all trust in this company.

  They are asking me to close the credit card chargeback in their favor before they send out my package, and they have refused to issue a refund as well. Meanwhile they are still holding my package in their warehouse, while also having my Shipito account locked. 

  This technique of holding my package and payment hostage in exchange for me closing the chargeback with my credit card company is incredibly deceitful, and I would say a full on scam. I have no faith that if I close the credit card dispute that this company will send out my package or refund me, because the reason why I opened the dispute in the first place was because they did not send out my package and refused to provide a refund over a span of 1-2 months. 

  If Shipito sends out my package, which is the service I paid for, I will gladly close the credit card dispute. Until I receive the services I paid for the dispute will remain open until it is decided in my favor.

  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 01/14/2025

  Hello BBB.

  We happen to have reached out to this customer earlier today before receiving this message.
  The customer has finally complied with our request to provide the content value of the package as requested since 
  1/9.
  This is our suggested response with our POA:
  As a company with over a decade of experience, we deeply value our reputation. Deceiving our customers is not, and has never been, how we conduct business.
  Regarding your concern, we had requested documents that prove the value of the contents in order to process your shipment and only received them recently. In light of this, we are making an exception to our standard procedure and will proceed with shipping after our Austrian team reviews and confirms that the provided documents meet the requirements.
  Once we receive confirmation and the package is shipped, we will promptly share the tracking details with you. After providing the tracking information, we kindly request that you close the chargeback associated with this package, as the matter will have been resolved.
  Thank you for your understanding and patience as we work to address this issue.

• Initial Complaint

  Date:02/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After noticing that a gift I had ordered for my friend, in his name, was delivered to their Oregon warehouse, but not entered, I contacted Shipito's support team. My account instantly became locked. All logged interactions regarding this incident are under Ticker #*******. Jorge and Julie, the "customer service" employed by Shipito are worse than unhelpful. They stated that the only way for me to unlock my account is to get the license and passport of my friend, he refused to do. Additionally, I purchased a milt-vitamin from AG1 with an alias name as with the frequency of data breaches I prefer privacy. I provided Shipito with my passport, drivers license, receipt for purchase and my banking statement proving that I had purchased the products, but Jorge and Julie, were once again unhelpful, and seemed to take glee in that they had stolen my property. My property has simply been stolen by Shipito for no reason, as I have proven that I have purchased the items and that they are my property. Their customer service is non existent. I can not recommend enough that others avoid this company after the nightmare I have endured. All I want is for my property back, which is now valued at $300.00. I am considering taking this to small claims court if this is not resolved promptly.

  

  Business Response

  Date: 02/22/2024

  Hello BBB. 

  The reason the account was placed on hold was due to the multiple packages that were delivered to the warehouse under different names.
  This is a major red flag and a common way for fraudsters to obtain items when using stolen cards. In this case the items are not of such a high value, but it would still be something that our security team screens before releasing.

  We will allow this shipment as a one-time courtesy, but moving forward, packages received need to match the name(s) on the account.

  -The hold has been lifted, and the client has been informed.

  Thank you.

   

  Customer Answer

  Date: 02/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been 5 days since i uploaded ids and credit card as requested and there is no update on my account.Its still under security review. All my packages have been on my name.I paid for mailout from ******* location which has been under processing from many days, They didnt provide any good carrier option either only austrian post. I am probably sure the persons working there are not able to send it through local post and made my account on hold.Please take the necessary action.Suite #BVE895

  

  Business Response

  Date: 01/23/2024

  Hello BBB, 

  This is the message We sent the customer: Thank you.
  
  Hello *******,
  
  Thank you for your cooperation, I hope this email finds you well. Aside from verification of your identity the account was also placed on holddue to payment concerns for package T.
  
  Upon reviewing our terms and conditions (screen shot attached), it is stated that all items must be paid in full before our team can proceed with shipping. It appears that the package in question was marked as a Pay Later item, which unfortunately prevents us from forwarding it at this time.
  
  In order to resolve this matter promptly, I kindly request you to provide us with the necessary invoices and a statement for the purchase of package T. Once we receive these documents and confirm the payment status, we will be more than happy to remove the hold from your account and proceed with shipping your order.
  
  Thank you for your understanding and cooperation in this matter. If you have any further questions or require assistance, please do not hesitate to reach out to our dedicated support team. We are here to help!

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21184697
  
  I am rejecting this response because:

   

  i have provided everything you asked for

  2 ids. added my credit card as welll. Provided invoice and transaction screenshot for the same. Money isnt a problem for me if you want i can add money to account which you can hold for 1 month if you like. But remove hold from my account because i have couple of packages arriving at *** warehouse
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/24/2024

  Hello BBB. The hold has been removed and the package with the issue was returned to Amazon at no cost to him. This is what we replied to this customer. Thank you.

  The package was returned (free of charge) to amazon with tracking: ********************** (www.post.at)
  
  The requested information (order no, email, name) was printed and put into the box.

  Customer Answer

  Date: 01/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered sent to shipito on October 9th, 2023, which is a mail forwarding service, and the item was signed for by an employee named Jorge. I reported that the the item was signed for but not showing in my account. After a few weeks of back and forth they closed my case and stated the following: Hello *******, Thank you for your patience during our search for your package. Regretfully, we have been unsuccessful in locating your package with the tracking number and additional information that you have provided. Sadly, we cannot offer a refund for your package as we have no record of having received it. I understand that you were provided delivery confirmation, however we have no confirmation on our end that can verify the delivery. Please contact the carrier or the merchant about your lost package to discuss your available options. We apologize for the inconvenience and frustration that this has certainly caused you. Regards, Steve This is my account information with shipito: ******* ******* *** ****** ****** ***** ******* Torrance, CA 90503 USA

  

  Business Response

  Date: 11/07/2023

  Hello. Unfortunately, this is one of those cases where we deny the claim because we have no record of the package ever being delivered. At times carrier can make mistakes and mark something as delivered or scan it but leave it in their truck. One thing to point out is that one signature is taken down for several packages delivered at a time, and Amazon doesn't provide a manifest, therefore we can't take financial responsibility for a package that was never recorded as received in our facility. We suggest they contact the carrier and open a further investigation for the package.Thank you.

• Initial Complaint

  Date:10/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered oil to my shipito address and paid for the package to get shipped to my home in Toronto Canada. I was tracking the package, it passed custom and reached the canada post location in my city but it ended up getting returned to the warehouse because it was not deliverable due to incorrect address. The address I submitted in my shipito account was correct. It was not my fault that the address wasn’t correct. Shipito warehouse made a mistake. Now I paid for shipping for the 2nd time when I shouldn’t even have to and now they won’t ship my package claiming that it wasn’t allowed. They did an inspection first time around it was fine and the package was passed thru customs now they claim it’s not ok to send and I have to pay additional storage fee when I already paid shipping cost twice. I need the package to be shipped immediately and with my correct address. The company seems to be trying to scam me to pay for additional fees.

  

  Business Response

  Date: 10/16/2023

  Hello. The label was faint due to normal ware caused during the shipping and handling process which led to the return. This is completely out of our control, but we are happy to issue a refund in the form of a credit to the Shipito account.
  She can use those funds towards any Shipito fees. In addition, the recent cancellation was done because we need an SDS, please suggest she set up the mailout in the same manner as the original one to swiftly process the mailout. Otherwise, she'll need to provide us the SDS. Thank you.

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ******************** in the past but the most recent issue is causing me great stress and anxiety. I requested a consolidated package be mailed out on the 29th June 2023. I received a notification saying it was shipped and enroute to the ********** warehouse where the courier (Shipito Preferred Carrier) would collect it to be shipped to ******.It has been over 2 weeks and tracking has not been updated and the courier has said they have not received the physical parcel, I do not know if the parcel ever left their ****** warehouse, if it has been stolen, if it is at the ********** warehouse or something else.My suite number is *****, I really need this parcel located.

  

  Business Response

  Date: 07/18/2023

  Hello BBB, please let this customer know that we are very sorry for the inconvenience caused, and that we are further investigating what may have caused this. Please let her know that the claims agent that they have been contact with through support ticket ******* will provide them more details on the matter, but the package should be moving smoothing from here on out. Thank you.

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  There was a severe delay in the transportation and my parcel has not been lost.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I open an account with Shipito. I tried the service, and paid for the the first few transactions that I did using it. I experienced many problems and contacted them for help. I also asked them to close my account. They continued to bill me for the membership which I recently realized. On their website there is no option to close the account. I texted the company´s director Arturo Casado Diaz and he said he would not help me with the issue.

  

  Business Response

  Date: 04/14/2023

  Hello BBB,

  The customer received the promised goods and services, but initiated a chargeback with his credit card company afterwards. We cannot lift the security review from his account until he reverses the chargeback.
  
  We delivered the promised services, although not to the customers standards. However, that does not give him the right to skip out on paying us for those services.

  Thank you.

  Customer Answer

  Date: 04/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  After trying the service of the company and experiencing a million problems I expressed that I did not want to continue any membership whatsoever. During a period of a couple of weeks I was in regular contact with this company while trying to solve an issue that they caused. I spoke with different associates and specially with a Director, Arturo Casado Diaz, and more than once I told them that I had no interest in continuing to be member. Despite that they continued to bill me.
  
  Sincerely,
  ********* *********
  

  

  Business Response

  Date: 04/18/2023

  Hello BBB. we have addressed all of the customers requests. Furthermore, he issued a chargeback on the UPS fees that we rightfully charged him to use our services, so we are out the cost of the shipping until he reverses the chargeback. Thank you.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a ** citizen currently staying in the *** We signed up with Shipito in 2017 when we moved here. The forwarding service was fine for years but my account was suddenly deactivated for 'suspected fraudulent activity.' The timing was odd as it was just after I sent my notarized **** form and ID info by mail. The **** tracking confirmed that it arrived. I'd been in contact with someone called ******* but all communication from Shipito dropped. I received no response to my many emails and calls. I was also unable to login to my account to start a customer service ticket.We had a letter in their warehouse from the *** that needed to be forwarded here that they never bothered to send! At first, I wondered if they'd gone out of business but no, they were still just chugging along, totally unprofessional and disrespectful.It makes zero sense how forwarding snacks, clothing, personal care items for my husband and kids would be considered suspicious after years. I'm extremely disappointed in this company.

  

  Business Response

  Date: 03/02/2023

  We are very sorry for the inconvenience you had. Our CS manager will reach out to you shortly for more detail.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2022, I paid Shipito.com $59.37 for a NO DELIVERY INSURANCE REDUND to ship a package that Valued $52.54 for me. However, more than 3 months have passed, the package has ever delivered, or was lost in transit, but Shipito REFUSED TO REFUND money for my LOST IN TRANSIT PACKAGE according to INSURANCE DELIVERY. The package's last due date was supposed to be on August 20 to August 30, 2022. As of this date, December 20, 2022, the day I am writing this complaint against Shipito, I still have yet received my package, and no one ever contacted me to let me know what happens to my package, or when I am going to receive it. Facts: ************ Shipito.com, has done or tried nothing to resolve the problem, but instead tried to make me forget about it, let it go by ignoring all my concerns to them. I have tried and tried several times contacting Shipito, but all they did played around with, or ignored me in most part.I began contacting Shipito.com since on August, 2022 within the week when the package was expected to be delivered. I contacted Shipito early after having a conversation with the local carrier. The way they responded to me had me worried, so I contacted Shipito to let them know that I need a refund because I might not receive my package. But Shipito said they could not give me a refund. After that, I had contacted Shipito again several times through its live chat talking to real customer service people, and I also contacted Shipito through its SUPORT TICKET many times, more than 6 times for the same reason, but most Ticket with no respond, or same respond like talking to a robot.Please, see, read EVIDENCES OF CONTACTS of LIVE CHAT and SUPPORT TICKETS between me and the company.CONCLUSION: I want the company Shipito.com to do what it is advertising publicly and charge me for: REFUND ME or PAY ME MONEY FOR MY LOST PACKAGE ACCORDING TO INSURANCE COVERAGE I PAID IN CASE PACKAGE IS LOST IN TRANSIT.

  

  Business Response

  Date: 12/20/2022

  Hello *****,
  
  Since the items were purchased and shipped successfully, we are not able to provide a refund. While we do everything to ensure packages are shipped out in time, we do not control carrier delays. The delivery estimate and the actual time can vary by carrier. This year has seen a lot of shipping delays for DHL and **** especially. Carrier delays are not within our control.

  Customer Service Response 10/25/22:

  Unfortunately we don't provide refunds to unwanted packages. Please note we don't have control over any carriers shipping and delivery times. The delivery time shown is an estimate and not a guarantee a package will be delivered within that time frame. Once again no refund will be issued since package was delivered and received as mentioned unwanted packages are not refunded. This ticket is now closed.

  Best,

  Shipito

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18615839
  
  I am rejecting this response because:
  
  Sincerely,
  
  S7-261804 *********************************

   

  NOTE TO BBB.ORG :  You  made a big mistake not to grade company based on customers' reviews, because this company does not deserved the A+ that you gave it. I know you have to make your money from them, but it's really bad for customers or the public.  

   

  I rejected the respond because it's not based on realistic and the company is so vain. They knew l would not accept this respond because we discussed that before from their website Support Ticket, and they went silence, then later asked me to provide them proof of purchased from online stores to show how much my package value, Tracking #. I provided them everything, but they went passed 30 days with no respond.

   

  1)  THE COMPANY NEED TO FOCUS ITS RESPOND BASED ON ** INSURANCE DELIVERY **   THAT  I CLAIMED   WHAT QUALIFIED PACKAGE TO RECEIVE  REFUND

   

  2)  EXPLAIN WHAT  THEY MEANT BY  ** UNWANTED PACKAGE ** I DO NOT UNDERSTAND

   

  3) WHAT HAPPENED TO MY LOST PACKAGE?

   

  *** PLEASE RESPOND WITH SPECIFICATION AND HONESTY. 

   

  

  Business Response

  Date: 01/12/2023

  Hello,

  I apologize for the delay in response. We have been looking into this matter. It looks like a claim has been submitted and approved in the amount of $102.41. You should be receiving a refund shortly.

  Best,

  Shipito Team

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  S7-261804 *********************************

   

   Although I accepted, but this bad experience will affect me in the future because now that I am afraid to buy online from **** or Amazon because I am scare that someone who works for the shipping Carrier such as **** will keep stealing my packages, and Agencies such as Shipitp.com  do not care as long as the customers pay them, they make their money and ship the package they do not care about customers loosing packages even though customer pay for delivery Insurance.

  
  I still want to know from ****.  Shipito.com never tell me what **** said about the package. I asked them many times, but they never gave me statement from ****.