ComplaintsforModern and Chic Boutique, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
First purchased bag on January 14 of 2024 by April 20th of 2024 the bag had fall apart. The seem came out where the strap connects. I contacted the company they provided me another bag and the same thing happened come July of 2024. 2 bags falling apart in a matter of months. The company sells cheap products for an expensive amount and will not provide a refund even though they failed to provide a quality product.Business response
08/09/2024
Hello! We happily warranty our bags against defect and damage for 30 days. It wouldn’t be uncommon to have usual wear and tear on any item that you use regularly for months which seems to be the case in this situation.Business response
08/13/2024
We appreciate your response. Our policies and warranties are available on our website.Customer response
08/14/2024
Complaint: 22100492
I am rejecting this response because: by only warranting your products for 30-60 days you acknowledge that you provide cheap products that do not hold up to normal wear. This has been proven twice now. I am out money for a product that can no longer be used because it is poorly made. Poorly made products that are severally over priced for not holding up for longer than just a few short months.
Sincerely,
Kaity SorelInitial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a ****** bag on June 22nd for $68. Once I received the bag, I kept it in my closet until the day before my vacation. The only reason I bought this bag was to use it on vacation. I packed it up yesterday & this morning I noticed the zipper wasnt closing the bag, one whole side of the bag is open & wont zip up. I literally havent even got to use it to go anywhere besides into the car & the zipper breaks after one day? Definitely not worth $68 & since I see that other people have the same issue, if I wouldve known this was a problem beforehand I would not have purchased this bag. This is the only purse/bag I have for this ******** am already on the road & will have to buy another bag from a store when I get to my destination. I do not recommend this companys bags if theyre this cheaply made.Business response
07/28/2023
Hello! We have a comprehensive and fair return/refund policy for all of our products as we stand behind everything we sell. Our policy is posted on our website as well as our customer service email so that we can assist.Customer response
08/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
06/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a bag based on all the positive reviews. Received the bag and two zippers messed up on the first try and the bag did not looked exactly like the one pictured. (It looks very cheap in person) I reached out to the company to return it and they approved only to find its $21 to ship it back! Thats half the cost of the bag. I also wrote a bad review about the quality on their site and ********* both reviews wont appear show up. They are blocking all reviews under 4 stars and all negative reviews. This is a deceptive practice as if I real reviews I would never have purchased this bag. I found other comments about this on the BBB site and wish I saw them sooner. I would like the company to send a shipping label and a refund. This company should not filter out negative reviews as that it very misleading to the public!Business response
06/23/2022
Hello! We do our very best to represent our product accurately so you can make an informed buying decision. We are happy to refund your order once returned. If you believe your order is damaged you can reach out to customer service for assistance and we are happy to help get you taken care of!Customer response
06/23/2022
Complaint: 17458450
I am rejecting this response because: they are not showing negative reviews on their sites so it is not accurate information provided for the customer to make an informed decision. I will happily return the item for a full refund. I am asking the business to provide a shipping label. I understand their refund policy but if I was able to read negative reviews I would not have purchased it so I dont think its acceptable that I should pay to mail it back. The company should also allow all reviews on their site. It is deceiving to filter those out so customers cant read them.
Sincerely,
*****************************Business response
06/24/2022
Hello, we absolutely do allow for all types of reviews and will always answer any questions you may have regarding our products before purchasing. We happily accept returns within 14 days if youve changed your mind for any reason. **************** is always available to assist.Customer response
06/29/2022
Complaint: 17458450
I am rejecting this response because:the answer is not factual as they do block negative reviews and do not allow those reviews on the site. There is another BBB complaint about this too. I requested a return, Im asking for a prepaid shipping label so I can get a full refund.
Sincerely,
*****************************Business response
07/07/2022
We have refunded this order for the full amount of the product.Initial Complaint
03/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a handbag from this website, money has already been taken out of my account and have not recieved the product. The tracking number they gave me provides no updates. When I reached out to the company they said my package should arrive on the 25th. It did not and now the company is not replying to any messages. I either want the package or my money back. This company is a scam.Business response
04/04/2022
Hello! This order was confirmed delivered on April 1st. Tracking updates can sometimes be intermittent but we will always make sure that customers are taken care of and orders delivered!Customer response
04/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
8 total complaints in the last 3 years.
2 complaints closed in the last 12 months.