9 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Danielle G
1 star07/31/2024
Im so disappointed with this bag and company. I received the bag and the material is cheap and not worth the spend. It also arrived with a horrible vinyl smell not true vegan leather. Once taking it out of the packaging I knew this was not something I wanted to keep and requested a refund. This bag was never used and Im happy to return it but the customer service wasnt helpful at all and refused a refund. Im extremely disappointed not only in the bag quality but the company.
Modern and Chic Boutique, LLC Response
08/09/2024
We happily accept returns for any reason within 14 days of receiving your order. We pride ourselves in exceptional customer service and a product we stand behind!Review from Dana P
1 star07/10/2024
I purchased the ******* bag mainly because the advertisement stated that you could fit an IPAD in it. I travel quite a bit, so it sounded perfect. When I received it, it was impossible to fit a standard IPAD in it. It only measures 8 1/2 inches. I left a comment on their advertisement for this bag stating that it wouldnt fit an IPAD. They immediately responded that it was for a standard IPAD. I Googled the standard size for an IPAD. It was 2 inches larger than 8 1/2. I posted a picture, so potential buyers would be aware that it was not large enough for an IPAD. I even stated I like the bag, but offered the suggestion that they should leave that part out of their video since it wasnt true. My comment was deleted. That bothers me because they are still promoting false advertisement. This is not a good business practice. Therefore, I am leaving them a bad review on here.Modern and Chic Boutique, LLC Response
08/09/2024
We are sorry that your iPad didnt fit the way you expected. We do provide measurements on every product we sell so you that can make an informed decision prior to purchase.Review from Jennifer W
1 star01/05/2024
I've had 2 encounters with this company and horrible experiences both times. First time I ordered 2 straps, one of which was out of stock but I wasn't notified of this. When I reached out to them because I only received 1 strap, they said they tried calling me. Weird approach as you'd like i'd get an email re: my order.Second time I received a bag as a gift. The quality was awful. I'd be surprised if this zipper lasts a month of use. I can't even believe they sell these bags at this price point. You can get a nicer one at TJ maxx for $19. When I logged on to start the return process, I learned you only have 14 days (this was over the holidays so from the time he purchased it to the time I opened it and requested a return, it was too late) and they also only give store credit. A big red flag of a company just looking to collect your money and not stand by their product. Will never shop here again.Modern and Chic Boutique, LLC Response
08/09/2024
We stand behind our product and do warranty against damage or defect. We stand behind the quality of all product. All policies are available for review so that you can make an informed decision prior to purchase.A phone call was provided as a courtesy and as a way to provide exceptional customer service!.Review from Brielle S
1 star11/08/2023
Unprofessional! Still waiting to heard back to send my item back. Nobody will respond. Try everything to reach them. Never againModern and Chic Boutique, LLC Response
08/09/2024
We happily accept return within 14 days and have an automated system for you to seamlessly submit a return request. Emails are responded to within 24 hours. Thank you!Review from Lee Alice W
1 star12/29/2022
***** ordered for Christmas gift didnt arrive when it was supposed to. It was been a major headache trying to get resolved. I finally told them to forget shipping another one and just refund my money. They will not give me money back. Bag finally arrived after Christmas and I am still dealing with them trying to get returned. Worst customer service I have ever dealt with and I will not use again.Modern and Chic Boutique, LLC Response
12/31/2022
So sorry to hear that you had a less than ideal delivery experience. Unfortunately during the holidays we often see delays from all carriers but we are committed to making sure your concern is resolved!Review from Marnie K
1 star12/27/2021
I ordered the Remi backpack on Black Friday, Nov 26th and on Dec 23rd one of the hooks broke from the strap. Please keep in mind that I have ordered several purses and backpacks from this women's owned small business and have been super happy with every purchase. Because of my loyalty I thought I my issue would be handled better but in fact it was quite opposite!! I sent them a picture and simply asked if it was possible to replace just the strap. They came back with no and gave me $10 off my next purchase!! What a kick to the face that is!! $10 for a boutique backpack is NOTHING!!! I will stop buying from them - I love giving gifts to friends and family and always try to seek out boutique type stores but this one is no longer my go to!! The bag wasn't even a month old and they think $10 was going to make me happy?!?! WOW.....just wow!!! Buyer be aware!!Review from Gypsysoullove
1 star11/27/2021
I love how you idiots try to respond to your horrible business. Youre scamming people and knits disgusting. Your product ***** and **** sure doesnt even come close to what youre charging for it. Terrible business. They just want your money and then will send you a bag thats worth $2! Do not buy from them! Waste of time and money. You should be ashamed. Its obvious when you dont have a rating area on your website that youre complete s*** and you know it thats why its not there. Shame on you.Review from Amrit K
1 star11/26/2021
I bought a few bags and one strap from this boutique. It has been over a month and nearly two months but I have still not received my refund for this strap. They keep lying saying they refunded me but I never got the money so they are really not a good business and are real big liars.I hate this store now. I will never trust them again.Review from Collette C
1 star09/21/2021
I received my bag, the zipper didn't close all the way and the center handle is falling off of the bag after less than 8 months of owning it. The customer was terrible. I do not recommend this company
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.