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          CruiseBuilder has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • CruiseBuilder

              4700 W Daybreak Pkwy Ste 150 South Jordan, UT 84009-5132

            Business ProfileCruiseBuilder

            Cruises

            Current Alerts For This Business

            Alert:

            In April, 2023, BBB investigated CruiseBuilder’s business practices. This investigation was prompted by a large volume of complaints alleging that vacations are being canceled without notice or refunds, and that consumers are unable to reach the company. These complaints are currently pending as BBB is waiting for the business's response. BBB confirmed that the physical location has been closed as the business claims to have moved to a virtual office. A check of the website revealed that content has been removed for maintenance. Further, BBB also attempted to contact CruiseBuilder by calling the number previously listed on their website. BBB was able to leave a message but have not heard back as of 4/13/2023. On 4/27/2023, BBB discovered that the phone number listed in our files was disconnected.

            Consumers with outstanding concerns are still encouraged to file a complaint for BBB records but may also wish to contact legal counsel. Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practices at this time.

            A press release issued by BBB on CruiseBuilder can be found here.

            Contact Information

            4700 W Daybreak Pkwy Ste 150

            South Jordan, UT 84009-5132

            Customer Reviews

            1.18/5

            Average of 33 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            161 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            We help travelers find and book cruise, flight and tour packages.

            Business Details

            Location of This Business
            4700 W Daybreak Pkwy Ste 150, South Jordan, UT 84009-5132
            BBB File Opened:
            5/17/2019
            Years in Business:
            6
            Business Started:
            2/14/2018
            Business Started Locally:
            2/14/2018
            Alternate Business Name
            • Latter Day Travel
            • Vacation Builder
            • justlds.com
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            161 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/05/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 1/3/2020 I paid in full the amount of $3,390 for husband and I for a trip from San Francisco CA to Rome. The pandemic closed the airports and travel for 2020. When I contacted the agency that booked the cruise thru phone and then thru email (*********************************) I was told that we would get a voucher and we could still use it when it was open again. Time went by for two (2) years and I finally got a link to book the trip. When going into the link ******************************* the trips have gone up to over $4,000 per person. We have no money to pay that much. The original trip is NOT even an option. They are directing us to a total different vacation. There is NO comparable to the original package. We, my husband ****** ******* and I **** ******* would like to have a full refund. Company: CruiseBuilder **** * *** ***** **** *** *** South Jordan, Ut 84009 ###-###-####
            Read 160 More Complaints

            Customer Reviews

            33 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Robert M

            05/20/2024

            After booking a cruise and airfare through this company for 2020 they postponed the trip due to Covid and kept postponing it until they offered to give us credit towards another cruise, and they said they couldn't refund our money. Then we get a letter stating they were going into bankruptcy and we had to use up our credits on available cruises (less airfare, which was never used), I now see they must have come out bankruptcy, since they are still in business, but there is still no refund available, so I can't stress enough to stay away from doing any business with this company.
            Read 32 More Customer Reviews

            Local BBB

            BBB Mountain West

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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